How to Configure the ScopTEL DHCP Server

ScopTEL includes an extremely powerful DHCP Server.  Refer to this document to enable the DHCP server.

 

ScopTEL - DHCP Server Configuration

 

The ScopTEL DHCP server can greatly simplify the configuration and provisioning of VoIP devices.  Refer to this document to enable DHCP classes.

 

ScopTEL - DHCP APS Configuration
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How to Configure the ScopTEL DNS Server

ScopTEL includes an extremely powerful DNS server.  Refer to this document for its basic configuration using the DNS Configuration Wizard.

 

ScopTEL - DNS Server Configuration Wizard
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How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
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ScopTEL Prompt Management

Prompt Files used for IVR menus and Applications must be uploaded in supported CODEC’s and formats.

Music On Hold Files must also be in the correct CODEC and format for correct playback.

Read more in this document regarding Prompt Management.

 

Module 11 - ScopTEL - Prompt Management
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How to Set Up a Conference Bridge Application

Use this guide to set up a Conference Application.

 

Module 13 - ScopTEL - Managing Conferences

 

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ScopTEL – PMS Integration Guide

ScopTEL integrates Connected Guest (originally Tiger TMS) platform for Hotels PMS (Property Management System) and to facilitate communications.

PMS - Installation and Admin Guide_en
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ScopTEL PDF/A pre-requisites for ScopTEL Virtual Fax

ScopTEL PDF/A pre-requisites for ScopTEL Virtual Fax

PDF/A Format is required for any PDF file attachment in ScopTEL Virtual Fax

Failure to use the required format will probably result in an error due to postscript font parsing of any PDF file not saved in PDF/A format.

Definition: https://en.wikipedia.org/wiki/PDF%2FA

Faxing PDF files for use in ScopTEL Virtual Fax requires the PDF file to be in PDF/A format.

Many PDF editors will allow you to ‘save as’ an existing PDF document to PDF/A format.

There are several options for converting your file to PDF/A format and here are instructions for some of the most popular software. Contact your software vendor if your PDF converter is not listed for support.

Additionally if you are using a problematic PDF conversion client you can use an online PDF/A converter such as https://docupub.com/pdfconvert/ (be sure to set the Output format to PDF/A)

Please refer to our official documentation:

 

ScopTEL PDF-A Virtual Fax Pre-Requisites
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Performance Tuning Recommendations for ScopServ HTTPD Server Properties.

Performance tuning your HTTPD server settings can avoid things like high memory usage and swap file usage.

 

apachetuning

 

Memory Limit (PHP): Default 128 MB
Maximum amount of memory a script may consume
ScopServ recommends the default setting.  Only increase this value if a commit fails to complete due to memory exhaustion.

Minimum number of idle child server processes: Default 10
This directive sets the desired minimum number of idle child server processes. An idle process is one which is not handling a request. If there are fewer spareservers idle then specified by this value, then the parent process creates new children at a maximum rate of 1 per second. Setting this parameter to a large number is almost always a bad idea.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server 5
Dedicated server with 1-2GB RAM 10
Dedicated server with 2-4GB RAM 20
Dedicated server with 4+ GB RAM 25

Maximum number of idle child server processes: Default 20
This directive sets the desired maximum number of idle child server processes. An idle process is one which is not handling a request. If there are more than MaxSpareServers idle, then the parent process will kill off the excess processes.
This value should be set as double the value that is set in ‘Minimum number of idle child server processes’.

Maximum number of connections that will be processed simultaneously: Default 256
This directive sets the limit on the number of simultaneous requests that will be served. Any connection attempts over the specified limit will be queued. Once a process is freed at the end of a different request, the queued connection will then be served.
For virtualized servers it is recommended to set this value at 150. For all dedicated servers the recommended value for this setting is 256.

Limit on the number of requests that an individual child server will handle during its life: Default 4000
This directive sets the limit on the number of requests that an individual child server process will handle. After the number of requests reaches the value specified, the child process will die. When this value is set at 0, then the process will never expire.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server, 300
Dedicated server with 1-4GB RAM 500
Dedicated server with 4+GB RAM 1000

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How to Manage Schedules

Schedules are used to manage Incoming Lines, Auto Attendants/IVR’s, ACD, Overhead and Multicast Paging Applications, and even Class Of Service objects.

Module 12 - ScopTEL - Managing Schedules
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Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3

 

ScopTEL also includes a FREE Professional Reporting engine

ScopSTATS_Manuel_2016-en-1

 

Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD

 

Additional User documentation

ScopTEL ACD Pause Code Usage

 

For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/

 

 

 

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