New Product Introduction: ScopServ Integration with Microsoft Teams

ScopServ is happy to announce that we have completed integration with Microsoft Teams using our technology partners at https://www.call2teams.com/

ScopServ-Call2Teams-PBX-Battlecard

MsTeams.png

Make and receive work calls on any device anywhere.

Works with Microsoft Teams on PC, Mac or Mobile.

Quick & simple implementation in minutes.

No hardware or software.

Simple low cost monthly subscription.

Integrates each Microsoft Teams user with a ScopTEL SIP Extension.

Enterprise grade encryption and security built-in.

 

How it works:

Call2Teams_HowItWorks

 

  1. Contact your ScopServ representative to purchase Call2Teams licensing and get your Call2Teams Admin Portal Credentials. Call2Teams Licenses are billed per user/month and do not include either Microsoft Teams licenses or ScopTEL User licenses on your ScopTEL PBX.
    1. info@scopserv.com
    2. Toll Free: 1 866 722 3292
    3. For details on licenses see: https://support.call2teams.com/support/solutions/articles/6000227730-licence-types
  2. Add Microsoft Common Phone System licensing to your Office365 management account. ScopServ does not sell Microsoft Licensing so you must purchase Microsoft licensing from your Microsoft vendor or by using your Office365 Management Portal. ScopServ does not support the Teams installation on the customer desktop. Teams may be downloaded directly from Microsoft at https://www.microsoft.com/en-ca/microsoft-365/microsoft-teams/download-app if you have not already installed Teams within your organization.
    1. One license is required for each user that wishes to connect to Microsoft Teams and is associated with a SIP Extension on ScopTEL thus turning your Microsoft Teams client installation into a SIP Soft Phone registered directly to your ScopTEL PBX. You may also wish to use a ScopTEL Shared Device license to twin your deskphone with your Teams Client. See: https://blog.scopserv.com/2016/03/how-to-share-one-extension-with-multiple-sip-devices/
    2. One Active User license with Global Admin rights is required to login as a proxy to Call2Teams to run an automatic sync with Microsoft licenses and import them into the Call2Teams online management portal.
      1. One unallocated license for ‘Common Area Phone’ is also required on behalf of the Call2Teams Power Shell Proxy account (customer’s Global Admin account).
      2. See: https://support.call2teams.com/support/solutions/articles/6000231868-why-do-i-need-additional-o365-licences-
    3. For details on Microsoft Licensing refer to: https://support.call2teams.com/support/solutions/articles/6000230932-microsoft-licences-for-call2teams
      1. Recommendations:
        1. Do not add a calling plan or ‘Meeting Room’ unless you wish to provide localized dial in numbers for audio conferences (your ScopTEL already provides Conference functionality) or ‘Skype for Business’. The basic pre-requisite for Microsoft E1/E3 licenses is ‘Common Area Phone’. If you already have Microsoft E5 licensing no additional licensing should be purchased.

 

 

  1. Create Microsoft Teams domain records on your Microsoft Admin portal.
    1. The Call2Teams Sync will attempt to create Microsoft Teams DNS records for your organization’s domain.
      1. However if this fails then refer to: https://support.call2teams.com/support/solutions/articles/6000231997-why-do-my-domains-show-incomplete-setup-
      2. If you would rather configure your own DNS records then refer to: https://docs.microsoft.com/en-us/microsoft-365/admin/get-help-with-domains/set-up-your-domain-host-specific-instructions?view=o365-worldwide
  2. Login to your Call2Teams admin portal,which you will receive after you have purchased your sku’s.
    1. Click on the Menu Service tab and create a PBX record
    2. Click on the Teams tab to Sync Users.
      1. This will add a list of users to Call2Teams which can be assigned to ScopTEL PBX SIP Extensions. For details on ScopTEL Extension’s Authentication refer to: https://blog.scopserv.com/2019/02/how-to-use-the-extensions-manager-to-add-new-users-and-extensions/
    3. Click on the Menu Users tab and Click Add User to see all the Microsoft users that were imported during the Sync
      1. Choose a user from the list and fill in the fields for PBX/Trunk, SIP Username, Password. The Username and Password fields are copied from the ScopTEL SIP Extension from ScopTEL’s Authentication tab.
    4. For full details see: https://support.call2teams.com/support/solutions/articles/6000236846-call2teams-configuration-to-work-with-your-pbx
  3. Once you have added the PBX, and Users and completed the Sync, the new users will authenticate with ScopTEL. This associates each Teams user with a ScopTEL PBX Extension using Microsoft Teams as a soft phone. Using the Call2Teams Management portal you can see the realtime registration and busy status of each extension.
    1. Microsoft Teams will be able to dial local PBX extensions and PSTN Trunks configured on ScopTEL. All access to local extensions, features, and lines will be controlled by the ScopTEL SIP Extension’s Class of Service. Integration between ScopTEL and Teams is very tight because Teams becomes a SIP Extension registered to ScopTEL!
      1. https://blog.scopserv.com/2017/10/how-to-configure-class-of-service-objects/
      2. https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/

Pre-requisites:

ScopServ Hardening Guide – Enhance System Security

 

The Teams Client registers from a remote IP address so ScopTEL does require the SIP Extension to be configured as NAT.

Teams will also register from remote IP’s that must be allowed by any firewall to connect to the ScopTEL installation. If whitelists are required then the external IP’s of the Call2Teams SBC are:

34.200.40.117:13370, 44.227.106.239:12416

 

How To Configure ScopTEL with NAT (Network Address Translation)

 

Optional recommendations for SRTP/TLS:

How to Use the ScopTEL Certificate Manager to Enable TLS Encryption

 

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Product Bulletin: Voice Operator Panel is now fully supported by ScopTEL in the Automatic Provisioning System

ScopServ is very pleased to announce that we now fully support Voice Operator Panel in the Automatic Provisioning System.

Minimum software release: scopserv-telephony25-6.9.8.1.20200423

VOP is a very feature rich SIP Softphone with very advanced capabilities including presence, drag and drop, custom directories, CRM integration. VOP is also very easy to mass deploy.

For full product details see http://www.voiceoperatorpanel.com/

Refer to our official documentation:

ScopTEL Voice Operator Panel Provisioining
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Product Bulletin: Fanvil Devices Now Fully Supported by ScopTEL Automatic Provisioning System

ScopServ is pleased to announce we have added full support for Fanvil Devices in the ScopTEL Automatic Provisioning System.

https://fanvil.com/
About Fanvil
Fanvil is an established VoIP desktop phone developer and manufacturer from China. Fanvil has grown into one of the largest and most popular brands of VoIP phones around the world after recognizing the global demand for VoIP based telecommunication solutions. Fanvil produces devices for small and medium sized businesses, as well as large mission-critical enterprise environments. It is set to become a leading global IP voice and video terminal manufacturer, by providing cost efficient and innovative IP voice and video products. Fanvil VoIP devices encompass quality, style and value for money.
Here is a list of the Fanvil devices ScopTEL now supports in the APS (minimum release scopserv-telephony25-6.9.7.1.20200415):
– Fanvil X1/X1P/X1S/X1SP
– Fanvil X2P/X2CP
– Fanvil X3S/X3SP/X3G/X3SG
– Fanvil X4/X4G
– Fanvil X4U
– Fanvil X5S
– Fanvil X5U
– Fanvil X6
– Fanvil X6U
– Fanvil X7
– Fanvil X7C
– Fanvil X210/X210i
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List of Supported SIP User Agents in the ScopTEL Automatic Provisioning System

Alcatel:
– Alcatel Temporis IP100
– Alcatel Temporis IP150
– Alcatel Temporis IP200
– Alcatel Temporis IP300
– Alcatel Temporis IP600
– Alcatel Temporis IP700G
– Alcatel Temporis IP800
– Alcatel Temporis IP1850
– Alcatel Temporis IP2016
AudioCodes:
– AudioCodes 310HD
– AudioCodes 320HD
– AudioCodes 405HD
– AudioCodes 420HD
– AudioCodes 430HD
– AudioCodes 440HD
Cisco:
– Cisco 3905
– Cisco 6901
– Cisco 6911
– Cisco 6921
– Cisco 6941
– Cisco 6945
– Cisco 6961
– Cisco 7811
– Cisco 7821
– Cisco 7841
– Cisco 7861
– Cisco 7905
– Cisco 7906
– Cisco 7911
– Cisco 7912
– Cisco 7931
– Cisco 7940
– Cisco 7941
– Cisco 7942
– Cisco 7945
– Cisco 7960
– Cisco 7961
– Cisco 7962
– Cisco 7965
– Cisco 7970
– Cisco 7971
– Cisco 7975
– Cisco 8811
– Cisco 8841
– Cisco 8851
– Cisco 8861
CyberData:
– CyberData Intercom
– CyberData Intercom with Keypad
CounterPath:
– CounterPath Bria (Softphone)
Fanvil:
– Fanvil X1/X1P/X1S/X1SP
– Fanvil X2P/X2CP
– Fanvil X3S/X3SP/X3G/X3SG
– Fanvil X4/X4G
– Fanvil X4U
– Fanvil X5S
– Fanvil X5U
– Fanvil X6
– Fanvil X6U
– Fanvil X7
– Fanvil X7C
– Fanvil X210/X210i
Flying Voice:
– Flying Voice FIP11WP
Grandstream:
– Grandstream GAC2500
– Grandstream GXP3275
– Grandstream GXP3240
– Grandstream GXP2200
– Grandstream GXP2170
– Grandstream GXP2160
– Grandstream GXP2140
– Grandstream GXP2135
– Grandstream GXP2130
– Grandstream GXP2124
– Grandstream GXP2120
– Grandstream GXP2110
– Grandstream GXP2100
– Grandstream GXP1780/GXP1782
– Grandstream GXP1760
– Grandstream GXP1630
– Grandstream GXP1628
– Grandstream GXP1620/GXP1625
– Grandstream GXP1610/GXP1615
– Grandstream GXP1200
– Grandstream GXP1450
– Grandstream GXP1400
– Grandstream GXP1100
– Grandstream GXP280
– Grandstream Gateway GXW4216
– Grandstream Gateway GXW4224
– Grandstream Gateway GXW4232
– Grandstream Gateway GXW4248
Hitachi:
– WIP-5000 (Wireless)
LG-Ericsson:
– LG-Ericsson LIP-8802
– LG-Ericsson LIP-8815
– LG-Ericsson LIP-8820
– LG-Ericsson LIP-8830
– LG-Ericsson LIP-8840
Linksys/Sipura:
– Linksys/Sipura SPA-301
– Linksys/Sipura SPA-303
– Linksys/Sipura SPA-501G
– Linksys/Sipura SPA-502G
– Linksys/Sipura SPA-504G
– Linksys/Sipura SPA-508G
– Linksys/Sipura SPA-509G
– Linksys/Sipura SPA-525G2
– Linksys/Sipura SPA-525G
– Linksys/Sipura SPA-841
– Linksys/Sipura SPA-901
– Linksys/Sipura SPA-921/922
– Linksys/Sipura SPA-941/942
– Linksys/Sipura SPA-962
– Linksys/Sipura SPA-1000/1001
– Linksys/Sipura SPA-2000/2002
– Linksys PAP2
Mitel/Aastra:
– Mitel/Aastra 51i
– Mitel/Aastra 53i
– Mitel/Aastra 55i
– Mitel/Aastra 57i
– Mitel/Aastra 480i
– Mitel/Aastra 6730i
– Mitel/Aastra 6731i
– Mitel/Aastra 6735i
– Mitel/Aastra 6737i
– Mitel/Aastra 6739i
– Mitel/Aastra 6751i
– Mitel/Aastra 6753i
– Mitel/Aastra 6755i
– Mitel/Aastra 6757i
– Mitel/Aastra 6863i
– Mitel/Aastra 6865i
– Mitel/Aastra 6867i
– Mitel/Aastra 6869i
– Mitel/Aastra 9112i
– Mitel/Aastra 9133i
– Mitel/Aastra 9143i
– Mitel/Aastra 9480i
Panasonic:
– Panasonic KX-HDV100
– Panasonic KX-HDV130
– Panasonic KX-HDV230
– Panasonic KX-HDV330
– Panasonic KX-HDV430
– Panasonic KX-TGP500
– Panasonic KX-TGP550/551
– Panasonic KX-TGP600
– Panasonic KX-UT113
– Panasonic KX-UT123
– Panasonic KX-UT133
– Panasonic KX-UT136
– Panasonic KX-UT248
– Panasonic KX-UT670
– Panasonic KX-UDS124 (Cell Station)
– Panasonic KX-UDT111 (Handset)
– Panasonic KX-UDT121 (Handset)
– Panasonic KX-UDT131 (Handset)
Polycom:
– Polycom IP300/330/331
– Polycom IP400/430
– Polycom IP450
– Polycom IP500/550/560
– Polycom IP600/650
– Polycom SoundStation (4/6/7xxx)
– Polycom VVX 300/310
– Polycom VVX 400/410
– Polycom VVX 500
– Polycom VVX 600
– Polycom VVX 1500
Polycom SpectraLink
– Polycom SpectraLink 8002 (Wireless)
– Polycom SpectraLink 8440/8450/8452 (Wireless)
Snom:
– Snom 300
– Snom 320
– Snom 360
– Snom 370
– Snom D375
– Snom 710/D710
– Snom 715/D715
– Snom 720
– Snom D725
– Snom 760
– Snom D765
– Snom 820
– Snom 821
– Snom 870
– Snom MeetingPoint
– Snom M3 (Wireless)
Tiptel:
– Tiptel IP 28 XS
– Tiptel IP 280
– Tiptel IP 282
– Tiptel IP 284
– Tiptel IP 286
– Tiptel IP 386
– Tiptel VP 28
Uniden:
– Uniden UIP200
Voice Operator Panel:
– Voice Operator Panel (VOP) Standard, Lite, Micro
VTech:
– VTech S1100
– VTech S1210
– VTech S1220
– VTech S1410
– VTech S1420
– VTech S2100
– VTech S2210/S2211
– VTech S2220/S2221
– VTech S2410
– VTech S2420
– VTech ErisTerminal VSP600
– VTech ErisTerminal VSP715
– VTech ErisTerminal VSP725
– VTech ErisTerminal VSP735
– VTech ErisStation VCS754
Yealink:
– Yealink T9CM
– Yealink T12
– Yealink T18
– Yealink T19
– Yealink T20
– Yealink T21
– Yealink T22
– Yealink T23
– Yealink T26
– Yealink T27
– Yealink T28
– Yealink T29
– Yealink T32
– Yealink T38
– Yealink T40
– Yealink T41
– Yealink T42
– Yealink T46
– Yealink T48
– Yealink T52
– Yealink T54
– Yealink T56
– Yealink T58
– Yealink CP860
– Yealink CP960
– Yealink VP530
– Yealink SIP-W52 (Wireless)
– Yealink SIP-W56 (Wireless)
– Yealink SIP-W60 (Wireless)

 

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How to install ScopTEL on CentOS7

Use this document to install a clean copy of ScopTEL on CentOS7

Module 1 - ScopTEL - CentOS7_-BootDisk-Installation-Guide
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Press Release: ScopTEL Introduces Context Sensitive Help into the Web-GUI

ScopTEL is a constantly evolving product with new features added almost daily.

This constant evolution makes updating documentation very difficult.

So ScopServ is very pleased to announce that we have added Context Sensitive Help to each and every ScopTEL server able to install scopserv-core-6.2.0.2.20200318 and scopserv-server-6.4.0.0.20200318

This package adds the help button to each object in ScopTEL Server, Network, Telephony with the exception of Vendor specific Automatic Provisioning details.

Just click on a help button to launch the help window.

 

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End Of Life Announcement for ScopTEL Software on all CentOS Versions prior to CentOS 7

Previous versions of ScopTEL were either based on CentOS versions 4, 5, or 6

  • However these versions have limited lifecycle support and it was necessary for ScopServ International to Release an ScopTEL packages based on CentOS version 7.X
  • As of November 30th 2020 ScopServ will no longer be supporting any installations prior to CentOS 7. This means that all installations on top of CentOS 4, 5, 6 will be End Of Life and will need to be upgraded to CentOS 7 for continued support.
  • ScopServ advises that any new installation of our software be installed on CentOS 7
  • Please follow the official documentation here to upgrade any existing installations or install any new ScopTEL installations.
  • Also be advised that ScopServ cannot guarantee the compatibility of any existing hardware with CentOS 7. To check for compatibility in advance you must refer to:
    https://access.redhat.com/ecosystem/search/#/category/Server?sort=sortTitle%20asc&certifications=Red%20Hat%20Enterprise%20Linux%207&architectures=x86_64&ecosystem=Red%20Hat%20Enterprise%20Linux

 

Module 1 - ScopTEL - CentOS7_-BootDisk-Installation-Guide
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Managing Emergency Lines

ScopTEL Outgoing CallerID has a hierarchy. The hierarchy is used to send generic global CallerID using Outgoing Lines. Failure to configure CallerID correctly for Emergency Calls will result in the wrong CallerID being sent to an Emergency PSAP.

  • By drilling down to Extensions|Caller ID is possible to override Outgoing Line by de-selecting the default External Call configuration and setting External Call information.
  • If the Extension must send a unique Caller ID for Emergency Calls then the Override Outgoing CallerID for Emergency Call option must be enabled
  • If Emergency Lines are configured for one or more Extensions then the Class of Service applied to each Extension must also be edited to allow Emergency Lines. This is done by de-selecting the default Enable All Outgoing Lines checkbox and using the Select tool to add the required Outgoing Lines, Local Extensions, and Emergency Lines to the each assigned Class of Service

Read this document for more details:

 

ScopTEL - Configuring Emergency Lines
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Yealink Distinctive Ringing Configuration

ScopTEL supports Distinctive Ringing Configurations for:

Aastra

Cisco

Grandstream

Polycom

Sipura/Linksys

Snom

Yealink

Custom (ALERT_INFO)

This document explains how to configure Yealink phones.

 

ScopTEL Yealink Distinctive Ringing Configuration
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VoIP.ms Interoperability With ScopTEL Announcement

ScopServ International Inc. is pleased to announce their SIP interoperability with VoIP.ms

https://voip.ms/en/company/about

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-calibre communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely-accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 75,000 clients, worldwide.

The following documentation includes the interoperability configurations required for ScopTEL to interoperate with a voip.ms SIP trunk.

 

ScopTEL-VoIP.ms_SIP-T_Interop_Requirements

 

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