ScopTEL Version 5 to Version 6 scopserv-reports scopserv-realtime post upgrade mandatory Queue Log Migration Product Bulletin

  • Importance HIGH!
  • Official Release date is January 31st 2017
  • ScopServ scoptel-reports and scoptel-realtime release 5 packages use an older transport method and a flat queue_log file to generate Telephony Reports while the release 6 versions are highly optimized using a new WebSockets Transport and process raw ACD data to SQL tables.
  • Upgrading scoperv-reports and scopserv-realtime release 5 packages to release 6 scopserv-reports and scopserv-realtime packages will require you to manually execute the Queue Log Migration script else post upgrade reporting data will not be processed!
  • Please refer immediately to the this official Product Bulletin prior to the scopserv-reports and scopserv-realtime packages release date scheduled for January 15th 2017.
  • It is highly recommended you reboot your server to kill processes which might leak memory after updating the packages!
ScopTEL-scoptel-reports_scopserv-realtime_Release-5to6-queuelog_migration-el56