Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3


ScopTEL also includes a FREE Professional Reporting engine



Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD


Additional User documentation

ScopTEL ACD Pause Code Usage


For additional information on Skills Based Routing refer to