Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3

 

ScopTEL also includes a FREE Professional Reporting engine

ScopSTATS_Manuel_2016-en-1

 

Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD

 

Additional User documentation

ScopTEL ACD Pause Code Usage

 

For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/