Digital/Analog Interfaces

List of Supported SIP User Agents in the ScopTEL Automatic Provisioning System

– Alcatel Temporis IP100
– Alcatel Temporis IP150
– Alcatel Temporis IP200
– Alcatel Temporis IP300
– Alcatel Temporis IP600
– Alcatel Temporis IP700G
– Alcatel Temporis IP800
– Alcatel Temporis IP1850
– Alcatel Temporis IP2016
– AudioCodes 310HD
– AudioCodes 320HD
– AudioCodes 405HD
– AudioCodes 420HD
– AudioCodes 430HD
– AudioCodes 440HD
– Cisco 3905
– Cisco 6901
– Cisco 6911
– Cisco 6921
– Cisco 6941
– Cisco 6945
– Cisco 6961
– Cisco 7811
– Cisco 7821
– Cisco 7841
– Cisco 7861
– Cisco 7905
– Cisco 7906
– Cisco 7911
– Cisco 7912
– Cisco 7931
– Cisco 7940
– Cisco 7941
– Cisco 7942
– Cisco 7945
– Cisco 7960
– Cisco 7961
– Cisco 7962
– Cisco 7965
– Cisco 7970
– Cisco 7971
– Cisco 7975
– Cisco 8811
– Cisco 8841
– Cisco 8851
– Cisco 8861
– CyberData Intercom
– CyberData Intercom with Keypad
– CounterPath Bria (Softphone)
– Fanvil X1/X1P/X1S/X1SP
– Fanvil X2P/X2CP
– Fanvil X3S/X3SP/X3G/X3SG
– Fanvil X4/X4G
– Fanvil X4U
– Fanvil X5S
– Fanvil X5U
– Fanvil X6
– Fanvil X6U
– Fanvil X7
– Fanvil X7C
– Fanvil X210/X210i
Flying Voice:
– Flying Voice FIP11WP
– Grandstream GAC2500
– Grandstream GXP3275
– Grandstream GXP3240
– Grandstream GXP2200
– Grandstream GXP2170
– Grandstream GXP2160
– Grandstream GXP2140
– Grandstream GXP2135
– Grandstream GXP2130
– Grandstream GXP2124
– Grandstream GXP2120
– Grandstream GXP2110
– Grandstream GXP2100
– Grandstream GXP1780/GXP1782
– Grandstream GXP1760
– Grandstream GXP1630
– Grandstream GXP1628
– Grandstream GXP1620/GXP1625
– Grandstream GXP1610/GXP1615
– Grandstream GXP1200
– Grandstream GXP1450
– Grandstream GXP1400
– Grandstream GXP1100
– Grandstream GXP280
– Grandstream Gateway GXW4216
– Grandstream Gateway GXW4224
– Grandstream Gateway GXW4232
– Grandstream Gateway GXW4248
– WIP-5000 (Wireless)
– LG-Ericsson LIP-8802
– LG-Ericsson LIP-8815
– LG-Ericsson LIP-8820
– LG-Ericsson LIP-8830
– LG-Ericsson LIP-8840
– Linksys/Sipura SPA-301
– Linksys/Sipura SPA-303
– Linksys/Sipura SPA-501G
– Linksys/Sipura SPA-502G
– Linksys/Sipura SPA-504G
– Linksys/Sipura SPA-508G
– Linksys/Sipura SPA-509G
– Linksys/Sipura SPA-525G2
– Linksys/Sipura SPA-525G
– Linksys/Sipura SPA-841
– Linksys/Sipura SPA-901
– Linksys/Sipura SPA-921/922
– Linksys/Sipura SPA-941/942
– Linksys/Sipura SPA-962
– Linksys/Sipura SPA-1000/1001
– Linksys/Sipura SPA-2000/2002
– Linksys PAP2
– Mitel/Aastra 51i
– Mitel/Aastra 53i
– Mitel/Aastra 55i
– Mitel/Aastra 57i
– Mitel/Aastra 480i
– Mitel/Aastra 6730i
– Mitel/Aastra 6731i
– Mitel/Aastra 6735i
– Mitel/Aastra 6737i
– Mitel/Aastra 6739i
– Mitel/Aastra 6751i
– Mitel/Aastra 6753i
– Mitel/Aastra 6755i
– Mitel/Aastra 6757i
– Mitel/Aastra 6863i
– Mitel/Aastra 6865i
– Mitel/Aastra 6867i
– Mitel/Aastra 6869i
– Mitel/Aastra 9112i
– Mitel/Aastra 9133i
– Mitel/Aastra 9143i
– Mitel/Aastra 9480i
– Panasonic KX-HDV100
– Panasonic KX-HDV130
– Panasonic KX-HDV230
– Panasonic KX-HDV330
– Panasonic KX-HDV430
– Panasonic KX-TGP500
– Panasonic KX-TGP550/551
– Panasonic KX-TGP600
– Panasonic KX-UT113
– Panasonic KX-UT123
– Panasonic KX-UT133
– Panasonic KX-UT136
– Panasonic KX-UT248
– Panasonic KX-UT670
– Panasonic KX-UDS124 (Cell Station)
– Panasonic KX-UDT111 (Handset)
– Panasonic KX-UDT121 (Handset)
– Panasonic KX-UDT131 (Handset)
– Polycom IP300/330/331
– Polycom IP400/430
– Polycom IP450
– Polycom IP500/550/560
– Polycom IP600/650
– Polycom SoundStation (4/6/7xxx)
– Polycom VVX 300/310
– Polycom VVX 400/410
– Polycom VVX 500
– Polycom VVX 600
– Polycom VVX 1500
Polycom SpectraLink
– Polycom SpectraLink 8002 (Wireless)
– Polycom SpectraLink 8440/8450/8452 (Wireless)
– Snom 300
– Snom 320
– Snom 360
– Snom 370
– Snom D375
– Snom 710/D710
– Snom 715/D715
– Snom 720
– Snom D725
– Snom 760
– Snom D765
– Snom 820
– Snom 821
– Snom 870
– Snom MeetingPoint
– Snom M3 (Wireless)
– Tiptel IP 28 XS
– Tiptel IP 280
– Tiptel IP 282
– Tiptel IP 284
– Tiptel IP 286
– Tiptel IP 386
– Tiptel VP 28
– Uniden UIP200
Voice Operator Panel:
– Voice Operator Panel (VOP) Standard, Lite, Micro
– VTech S1100
– VTech S1210
– VTech S1220
– VTech S1410
– VTech S1420
– VTech S2100
– VTech S2210/S2211
– VTech S2220/S2221
– VTech S2410
– VTech S2420
– VTech ErisTerminal VSP600
– VTech ErisTerminal VSP715
– VTech ErisTerminal VSP725
– VTech ErisTerminal VSP735
– VTech ErisStation VCS754
– Yealink T9CM
– Yealink T12
– Yealink T18
– Yealink T19
– Yealink T20
– Yealink T21
– Yealink T22
– Yealink T23
– Yealink T26
– Yealink T27
– Yealink T28
– Yealink T29
– Yealink T32
– Yealink T38
– Yealink T40
– Yealink T41
– Yealink T42
– Yealink T46
– Yealink T48
– Yealink T52
– Yealink T54
– Yealink T56
– Yealink T58
– Yealink CP860
– Yealink CP960
– Yealink VP530
– Yealink SIP-W52 (Wireless)
– Yealink SIP-W56 (Wireless)
– Yealink SIP-W60 (Wireless)


Read More

How to install ScopTEL on CentOS7

Use this document to install a clean copy of ScopTEL on CentOS7

Module 1 - ScopTEL - CentOS7_-BootDisk-Installation-Guide
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Press Release: ScopTEL Introduces Context Sensitive Help into the Web-GUI

ScopTEL is a constantly evolving product with new features added almost daily.

This constant evolution makes updating documentation very difficult.

So ScopServ is very pleased to announce that we have added Context Sensitive Help to each and every ScopTEL server able to install scopserv-core- and scopserv-server-

This package adds the help button to each object in ScopTEL Server, Network, Telephony with the exception of Vendor specific Automatic Provisioning details.

Just click on a help button to launch the help window.


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Managing Emergency Lines

ScopTEL Outgoing CallerID has a hierarchy. The hierarchy is used to send generic global CallerID using Outgoing Lines. Failure to configure CallerID correctly for Emergency Calls will result in the wrong CallerID being sent to an Emergency PSAP.

  • By drilling down to Extensions|Caller ID is possible to override Outgoing Line by de-selecting the default External Call configuration and setting External Call information.
  • If the Extension must send a unique Caller ID for Emergency Calls then the Override Outgoing CallerID for Emergency Call option must be enabled
  • If Emergency Lines are configured for one or more Extensions then the Class of Service applied to each Extension must also be edited to allow Emergency Lines. This is done by de-selecting the default Enable All Outgoing Lines checkbox and using the Select tool to add the required Outgoing Lines, Local Extensions, and Emergency Lines to the each assigned Class of Service

Read this document for more details:


ScopTEL - Configuring Emergency Lines
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How to use the Extensions Manager to add new Users and Extensions

How to use the Extensions Manager to add new Users and Extensions


Module 9 - ScopTEL - Extensions Management
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How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects to prevent unauthorized LD Usage.

Please refer to before configuring Class of Service objects.


Module 8 - ScopTEL - Class of Service Configuration
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How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.


Module 6 - ScopTEL - Interface Groups and Outgoing Lines
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Introduction to PSTN Interfaces and Gateways

FXO/FXS ports, BRI/PRI T1/E1, SIP are all examples of PSTN Interfaces.

These can be card based or gateways or native protocols in ScopTEL.  If you are confused or looking for additional information then  please read this introductory documentation.


Module 5 - ScopTEL - PSTN Interfaces and Gateways
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ScopTEL Documentation Collection Downloads

It is recommended that you read each Training Module in numerical order.

Module 1:

How to install ScopTEL from the installation ISO


Use this document to install a clean copy of ScopTEL on CentOS7

Module 1 - ScopTEL - CentOS7_-BootDisk-Installation-Guide



Module 2:

Basic ifconfig

Module 2 - ScopTEL - Basic ifconfig


Module 3:

Server Installation Wizard

Module 3 - ScopTEL - Server Installation Wizard



Version Switcher for Telephony

Module 4 - ScopTEL - Version Switcher for Telephony Server


Module 5:

PSTN Interfaces and Gateways

Module 5 - ScopTEL - PSTN Interfaces and Gateways


Module 6:

Outgoing Lines and Interface Groups

Module 6 - ScopTEL - Interface Groups and Outgoing Lines


Module 7:

Incoming Lines Management

Module 7 - ScopTEL - Incoming Lines Management


Module 8:

Class of Service Configuration

Module 8 - ScopTEL - Class of Service Configuration


Module 9:

Extensions Management

Module 9 - ScopTEL - Extensions Management


Module 10:

Automatic Provisioning System

Module 10 - ScopTEL - Automatic Provisioning System

Module 11:

Prompt Management

Module 11 - ScopTEL - Prompt Management


Module 12:

Managing Schedules

Module 12 - ScopTEL - Managing Schedules


Module 13:

Managing Conferences:

Module 13 - ScopTEL - Managing Conferences


Module 14:

Managing Auto Attendants/IVR

Module 14 - ScopTEL - Managing Auto Attendants


Module 15:

Managing Automatic Call Distribution

Module 15 - ScopTEL - Managing ACD


Module 16:

Managing Applications

Module 16 - ScopTEL - Managing Applications


Module 17:

Backup and Restore Using the Server Manager GUI

Module 17 - ScopTEL - Backup and Restore


Module 18:

Backup and Restore Using Putty and WinSCP

Module 18 - ScopTEL - Backup_Restore Using Putty_WinSCP


Module 19:


Module 19 - ScopTEL - Troubleshooting


Module 20:

Quality of Service Training

Module 20 - ScopTEL - Quality of Service Training


Module 21:

ScopTel Reports Summary

Module 21 - ScopTEL - Reports Summary


Module 22:

Sangoma/Vegastream Gateway Configuration

Module 22 - ScopTEL - Sangoma Gateway Configuration


Module 23:

Sangoma Hardware Transcoding Integration Installation

Module 23 - ScopTEL - Sangoma Transcoding Installation


Module 24:

Asterisk T.38 Fax Gateway Configuration

Module 24 - ScopTEL - Asterisk Fax Gateway Configuration

Module 25:

Avaya IP Office Conference Bridge Integration (Add Conference Bridging to IP Office Using ScopTEL)

Module 25 - ScopTEL - Avaya IP Office Conference Bridge


System Network Lab (Hands On: Learn How To Network Multiple Servers Using SIP Tie Trunks):

Module LAB - ScopTEL - System Networking LAB


How to set up a Server to Server SIP Trunk:

ScopTEL - How to set up a Server to Server SIP Trunk


ScopTEL Fixed Mobile Convergence and Follow Me:

ScopTEL - Fixed Mobile Convergence and Follow Me


ScopTEL Networking DHCP Configuration:

ScopTEL - DHCP Configuration


Configuration ScopTEL SIP for Network Address Translation/NAT:

ScopTEL - Configuring ScopTEL for NAT


ScopTEL Cisco SIP Phone Integration:

ScopTEL - Cisco SIP Phone Integration


ScopTEL Certificate Manager (How To Configure a ScopTEL Server to Support HTTPS GUI management and Encrypted Media and Signalling):

ScopTEL - Certificate Manager


How To Optimize a ScopTEL Installation to Save Voice Recordings:

ScopTEL - Call Recording Server Optmization


ScopTEL Installation Hierarchy (If you are new to ScopTEL follow this document to manage the correct flow of your new installation to optimize configuration prerequisites):

ScopServ - Basic Installation Hierarchy for Telephony Server 2019

How To Configure Customer Call Ratings Using IVR Menus and Custom Scripts:

Rating calls using IVR menus and custom scripts


End User Voicemail Cheat Sheet:

ScopTEL Voicemail End User Card


Configuring Speed Dials and PIN’s Using Outgoing Line Configurations:

ScopTEL - Speed Dials and Outgoing Line Configurations


How To Configure the Same Extension Number On Multiple SIP Devices:

ScopTEL - Shared Users for Devices


Background On directmedia/re-INVITE Management in ScopTEL:

ScopTEL - RTP directmedia handling


Using to Support Customers (use for webinars, remote help sessions, desktop sharing, conference bridging):

ScopTEL - Remote Support Using


End User Guide for Polycom SoundPointIP Phones (integrated with ScopTEL Proprietary EFK functions):

ScopTEL - Polycom End User Training


ScopTEL Installation on Mediatrix Sentinel Virtual Machine (How To):

ScopTEL - Mediatrix Sentinel ScopTEL VM Installation


How To Integrate a ScopTEL Installation with a Mediatrix ISDN Gateway (T1/E1 Interfaces):

ScopTEL - Mediatrix ISDN Gateway Configuration


How To Integrate a ScopTEL Installation with a Mediatrix Trunk, Station Gateway (Analog/POTS FXO/FXS):

ScopTEL - Mediatrix Analog Gateway Configuration


If you are an ITSP looking to terminate SIP VoIP Interfaces to Reseller or End User ScopTEL installations you need to read this:

ScopTel - ITSP SIP Trunking


And End User Guide for Snom Phone Users:

ScopTEL - Snom End User Training


ScopServ Quick Sales Presentation:

ScopServ Presentation 2015


ScopServ Full Customer Presentation:

General Presentation ScopTEL ENGLISH


ScopTEL ScopSTATS Reporting Admin Guide:



ScopTEL Automatic Call Distribution Customer Presentation:

Presentation ScopServ ACD English V3


ScopTEL Feature List:

ScopTEL Feature List


Required Settings for Gmail or Office 365 SMTP Smart Relay

Gmail and Office 365 each require unique settings for Smart Relay Configuration.  This document describes each.

ScopTEL - SMTP Relay Settings Gmail Office 365


Call Forwarding End User Guide

Users can manage their Call Forwarding rules using this cheat sheet.

ScopTEL Call Forwarding End User Card


ACD Pause Code Usage

A simple ‘how to’ explaining ACD Pause Code Usage

ScopTEL ACD Pause Code Usage


How to Provision Bria

Basic pre-requisites to provision Bria

ScopTEL - How to Provision Bria
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How to Configure Server to Server SIP Trunking

Server to server SIP trunks are very useful and easy to configure.

DNIS is used to send and receive calls between servers

Usage Cases Implementing DNIS:

  • SIP TIE trunks:
    • A private network is created to dial extensions between systems using Access Codes
  • Tandem Dialing:
    • PSTN resources available to a remote server are shared to the local server
  • PSTN re-routing to a networked ScopTEL Server
ScopTEL - How to set up a Server to Server SIP Trunk
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