Installation

Managing Backups for Multiple ScopTEL Systems

  • ZIP and tar and 16 bit applications and are therefore limited in creating a maximum file size of 4Gb. Therefore if the compressed backup will be larger than 4Gb the backup will be truncated due to the limitations of these 16 bit applications.
  • Remote backups to FTP servers can be difficult due to NAT issues. If the ScopTEL server is behind NAT and the remote FTP server is behind NAT it is doubtful that the remote backup will succeed due to the number of dynamic ports that must be allocated for the file transfers.
  • Local Backup (File) is not a recommended backup Destination in the ScopTEL Backup Manager because it will create a local backup file each time it is executed and this can result in low drive space.
  • If you are backing up a server in order to migrate to another platform it is highly recommended you use the method published in our knowledgebase at https://blog.scopserv.com/2018/10/putty-and-winscp-backup-and-restore-method/ the purpose of the document you are reading is to schedule remote backups especially if you are an administrator trying to automate backups for multiple remote systems.

 

ScopTEL - Managing Backups with Acrosync
Read More

Putty and WinSCP Backup and Restore Method

The Putty and WinSCP Backup Method is the recommended method to backup a ScopTEL Server. It is nearly foolproof and backs up all required data.

 

Module 18 - ScopTEL - Backup_Restore Using Putty_WinSCP
Read More

Product Bulletin – Asterisk 13 Official Release Announcement

August 28th, 2018

SCOPTEL is now officially releasing support for Asterisk 13 and deprecating support for Asterisk 11.

 

Asterisk13-Product-Bulletin-Official_Release
Read More

How to Setup Paging in ScopTEL

Download our white paper on Paging support in ScopTEL

ScopTEL - How to Setup Paging
Read More

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
Read More

How to Provision Bria

Basic Pre-requisites to provision the Bria soft phone

ScopTEL - How to Provision Bria
Read More

How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
Read More

Performance Tuning Recommendations for ScopServ HTTPD Server Properties.

Performance tuning your HTTPD server settings can avoid things like high memory usage and swap file usage.

 

apachetuning

 

Memory Limit (PHP): Default 128 MB
Maximum amount of memory a script may consume
ScopServ recommends the default setting.  Only increase this value if a commit fails to complete due to memory exhaustion.

Minimum number of idle child server processes: Default 10
This directive sets the desired minimum number of idle child server processes. An idle process is one which is not handling a request. If there are fewer spareservers idle then specified by this value, then the parent process creates new children at a maximum rate of 1 per second. Setting this parameter to a large number is almost always a bad idea.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server 5
Dedicated server with 1-2GB RAM 10
Dedicated server with 2-4GB RAM 20
Dedicated server with 4+ GB RAM 25

Maximum number of idle child server processes: Default 20
This directive sets the desired maximum number of idle child server processes. An idle process is one which is not handling a request. If there are more than MaxSpareServers idle, then the parent process will kill off the excess processes.
This value should be set as double the value that is set in ‘Minimum number of idle child server processes’.

Maximum number of connections that will be processed simultaneously: Default 256
This directive sets the limit on the number of simultaneous requests that will be served. Any connection attempts over the specified limit will be queued. Once a process is freed at the end of a different request, the queued connection will then be served.
For virtualized servers it is recommended to set this value at 150. For all dedicated servers the recommended value for this setting is 256.

Limit on the number of requests that an individual child server will handle during its life: Default 4000
This directive sets the limit on the number of requests that an individual child server process will handle. After the number of requests reaches the value specified, the child process will die. When this value is set at 0, then the process will never expire.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server, 300
Dedicated server with 1-4GB RAM 500
Dedicated server with 4+GB RAM 1000

Read More

How to Manage Schedules

Schedules are used to manage Incoming Lines, Auto Attendants/IVR’s, ACD, Overhead and Multicast Paging Applications, and even Class Of Service objects.

Module 12 - ScopTEL - Managing Schedules
Read More

Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3

 

ScopTEL also includes a FREE Professional Reporting engine

ScopSTATS_Manuel_2016-en-1

 

Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD

 

Additional User documentation

ScopTEL ACD Pause Code Usage

 

For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/

 

 

 

Read More