Installation

How to Setup Paging in ScopTEL

Download our white paper on Paging support in ScopTEL

ScopTEL - How to Setup Paging
Read More

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
Read More

How to Provision Bria

Basic Pre-requisites to provision the Bria soft phone

ScopTEL - How to Provision Bria
Read More

How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
Read More

Performance Tuning Recommendations for ScopServ HTTPD Server Properties.

Performance tuning your HTTPD server settings can avoid things like high memory usage and swap file usage.

 

apachetuning

 

Memory Limit (PHP): Default 128 MB
Maximum amount of memory a script may consume
ScopServ recommends the default setting.  Only increase this value if a commit fails to complete due to memory exhaustion.

Minimum number of idle child server processes: Default 10
This directive sets the desired minimum number of idle child server processes. An idle process is one which is not handling a request. If there are fewer spareservers idle then specified by this value, then the parent process creates new children at a maximum rate of 1 per second. Setting this parameter to a large number is almost always a bad idea.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server 5
Dedicated server with 1-2GB RAM 10
Dedicated server with 2-4GB RAM 20
Dedicated server with 4+ GB RAM 25

Maximum number of idle child server processes: Default 20
This directive sets the desired maximum number of idle child server processes. An idle process is one which is not handling a request. If there are more than MaxSpareServers idle, then the parent process will kill off the excess processes.
This value should be set as double the value that is set in ‘Minimum number of idle child server processes’.

Maximum number of connections that will be processed simultaneously: Default 256
This directive sets the limit on the number of simultaneous requests that will be served. Any connection attempts over the specified limit will be queued. Once a process is freed at the end of a different request, the queued connection will then be served.
For virtualized servers it is recommended to set this value at 150. For all dedicated servers the recommended value for this setting is 256.

Limit on the number of requests that an individual child server will handle during its life: Default 4000
This directive sets the limit on the number of requests that an individual child server process will handle. After the number of requests reaches the value specified, the child process will die. When this value is set at 0, then the process will never expire.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server, 300
Dedicated server with 1-4GB RAM 500
Dedicated server with 4+GB RAM 1000

Read More

How to Manage Schedules

Schedules are used to manage Incoming Lines, Auto Attendants/IVR’s, ACD, Overhead and Multicast Paging Applications, and even Class Of Service objects.

Module 12 - ScopTEL - Managing Schedules
Read More

Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3

 

ScopTEL also includes a FREE Professional Reporting engine

ScopSTATS_Manuel_2016-en-1

 

Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD

 

Additional User documentation

ScopTEL ACD Pause Code Usage

 

For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/

 

 

 

Read More

How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.

 

Module 6 - ScopTEL - Interface Groups and Outgoing Lines
Read More

Introduction to PSTN Interfaces and Gateways

FXO/FXS ports, BRI/PRI T1/E1, SIP are all examples of PSTN Interfaces.

These can be card based or gateways or native protocols in ScopTEL.  If you are confused or looking for additional information then  please read this introductory documentation.

 

Module 5 - ScopTEL - PSTN Interfaces and Gateways
Read More

ScopTEL Cisco SIP Phone Integration

ScopTEL Cisco SIP Phone Integration

ScopTEL is able to support Cisco Phone integration by using the ScopTEL Automatic Provisioning System.

Please refer to this document for minimum prerequisite information and additional details.

 

ScopTEL - Cisco SIP Phone Integration
Read More