Network

How to Configure the ScopTEL DHCP Server

ScopTEL includes an extremely powerful DHCP Server.  Refer to this document to enable the DHCP server.

 

ScopTEL - DHCP Server Configuration

 

The ScopTEL DHCP server can greatly simplify the configuration and provisioning of VoIP devices.  Refer to this document to enable DHCP classes.

 

ScopTEL - DHCP APS Configuration
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How to Configure the ScopTEL DNS Server

ScopTEL includes an extremely powerful DNS server.  Refer to this document for its basic configuration using the DNS Configuration Wizard.

 

ScopTEL - DNS Server Configuration Wizard
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How To Configure a ScopTEL Installation From Start to Finish

If you have already installed ScopTEL on a server and aren’t sure what to do next then follow this comprehensive configuration guide:

ScopServ - Basic Installation Hierarchy for Telephony Server New Design v04
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ScopTEL Documentation Collection Downloads

It is recommended that you read each Training Module in numerical order.

Module 0:

  • Previous versions of ScopTEL were either based on CentOS versions 4 or 5
  • However these versions have limited lifecycle support and it was necessary for ScopServ International to Release an installation ISO based on CentOS version 6.X

centoscycle

  • Refer to the official ScopServ Documentation to install CentOS el6

 

ScopTEL-CentOS6_-BootDisk-Installation-Guide

 

Module 1:

CentOS 5 DVD ISO Boot Disk Installation (deprecated, use CentOS el6)

Module 1 - ScopTEL - CentOS5 DVD ISO Boot Disk Installation

 

Module 2:

Basic ifconfig

Module 2 - ScopTEL - Basic ifconfig

 

Module 3:

Server Installation Wizard

Module 3 - ScopTEL - Server Installation Wizard

 

Module 4:

Version Switcher for Telephony

Module 4 - ScopTEL - Version Switcher for Telephony Server

 

Module 5:

PSTN Interfaces and Gateways

Module 5 - ScopTEL - PSTN Interfaces and Gateways

 

Module 6:

Outgoing Lines and Interface Groups

Module 6 - ScopTEL - Interface Groups and Outgoing Lines

 

Module 7:

Incoming Lines Management

Module 7 - ScopTEL - Incoming Lines Management

 

Module 8:

Class of Service Configuration

Module 8 - ScopTEL - Class of Service Configuration

 

Module 9:

Extensions Management

Module 9 - ScopTEL - Extensions Management

 

Module 10:

Automatic Provisioning System

Module 10 - ScopTEL - Automatic Provisioning System

 

Module 11:

Prompt Management

Module 11 - ScopTEL - Prompt Management

 

Module 12:

Managing Schedules

Module 12 - ScopTEL - Managing Schedules

 

Module 13:

Managing Conferences:

Module 13 - ScopTEL - Managing Conferences

 

Module 14:

Managing Auto Attendants/IVR

Module 14 - ScopTEL - Managing Auto Attendants

 

Module 15:

Managing Automatic Call Distribution

Module 15 - ScopTEL - Managing ACD

 

Module 16:

Managing Applications

Module 16 - ScopTEL - Managing Applications

 

Module 17:

Backup and Restore Using the Server Manager GUI

Module 17 - ScopTEL - Backup and Restore

 

Module 18:

Backup and Restore Using Putty and WinSCP

Module 18 - ScopTEL - Backup_Restore Using Putty_WinSCP

 

Module 19:

Troubleshooting

Module 19 - ScopTEL - Troubleshooting

 

Module 20:

Quality of Service Training

Module 20 - ScopTEL - Quality of Service Training

 

Module 21:

ScopTel Reports Summary

Module 21 - ScopTEL - Reports Summary

 

Module 22:

Sangoma/Vegastream Gateway Configuration

Module 22 - ScopTEL - Sangoma Gateway Configuration

 

Module 23:

Sangoma Hardware Transcoding Integration Installation

Module 23 - ScopTEL - Sangoma Transcoding Installation

 

Module 24:

Asterisk 11 T.38 Fax Gateway Configuration

Module 24 - ScopTEL - Asterisk 11 T.38 Fax Gateway Configuration

 

Module 25:

Avaya IP Office Conference Bridge Integration (Add Conference Bridging to IP Office Using ScopTEL)

Module 25 - ScopTEL - Avaya IP Office Conference Bridge

 

System Network Lab (Hands On: Learn How To Network Multiple Servers Using SIP Tie Trunks):

Module LAB - ScopTEL - System Networking LAB

 

How to set up a Server to Server SIP Trunk:

ScopTEL - How to set up a Server to Server SIP Trunk

 

ScopTEL Fixed Mobile Convergence and Follow Me:

ScopTEL - Fixed Mobile Convergence and Follow Me

 

ScopTEL Networking DHCP Configuration:

ScopTEL - DHCP Configuration

 

Configuration ScopTEL SIP for Network Address Translation/NAT:

ScopTEL - Configuring ScopTEL for NAT

 

ScopTEL Cisco SIP Phone Integration:

ScopTEL - Cisco SIP Phone Integration

 

ScopTEL Certificate Manager (How To Configure a ScopTEL Server to Support HTTPS GUI management and Encrypted Media and Signalling):

ScopTEL - Certificate Manager

 

How To Optimize a ScopTEL Installation to Save Voice Recordings:

ScopTEL - Call Recording Server Optmization

 

ScopTEL Installation Hierarchy (If you are new to ScopTEL follow this document to manage the correct flow of your new installation to optimize configuration prerequisites):

ScopServ - Basic Installation Hierarchy for Telephony Server New Design v04

 

How To Configure Customer Call Ratings Using IVR Menus and Custom Scripts:

Rating calls using IVR menus and custom scripts

 

End User Voicemail Cheat Sheet:

ScopTEL Voicemail End User Card

 

Configuring Speed Dials and PIN’s Using Outgoing Line Configurations:

ScopTEL - Speed Dials and Outgoing Line Configurations

 

How To Configure the Same Extension Number On Multiple SIP Devices:

ScopTEL - Shared Users for Devices

 

Background On directmedia/re-INVITE Management in ScopTEL:

ScopTEL - RTP directmedia handling

 

Using Join.me to Support Customers (use for webinars, remote help sessions, desktop sharing, conference bridging):

ScopTEL - Remote Support Using join.me

 

End User Guide for Polycom SoundPointIP Phones (integrated with ScopTEL Proprietary EFK functions):

ScopTEL - Polycom End User Training

 

ScopTEL Installation on Mediatrix Sentinel Virtual Machine (How To):

ScopTEL - Mediatrix Sentinel ScopTEL VM Installation

 

How To Integrate a ScopTEL Installation with a Mediatrix ISDN Gateway (T1/E1 Interfaces):

ScopTEL - Mediatrix ISDN Gateway Configuration

 

How To Integrate a ScopTEL Installation with a Mediatrix Trunk, Station Gateway (Analog/POTS FXO/FXS):

ScopTEL - Mediatrix Analog Gateway Configuration

 

If you are an ITSP looking to terminate SIP VoIP Interfaces to Reseller or End User ScopTEL installations you need to read this:

ScopTel - ITSP SIP Trunking

 

And End User Guide for Snom Phone Users:

ScopTEL - Snom End User Training

 

ScopServ Quick Sales Presentation:

ScopServ Presentation 2015

 

ScopServ Full Customer Presentation:

General Presentation ScopTEL ENGLISH

 

ScopTEL ScopSTATS Reporting Admin Guide:

ScopSTATS_Manual

 

ScopTEL Automatic Call Distribution Customer Presentation:

Presentation ScopServ ACD English V3

 

ScopTEL Feature List:

ScopTEL Feature List

 

Required Settings for Gmail or Office 365 SMTP Smart Relay

Gmail and Office 365 each require unique settings for Smart Relay Configuration.  This document describes each.

ScopTEL - SMTP Relay Settings Gmail Office 365

 

Call Forwarding End User Guide

Users can manage their Call Forwarding rules using this cheat sheet.

ScopTEL Call Forwarding End User Card

 

ACD Pause Code Usage

A simple ‘how to’ explaining ACD Pause Code Usage

ScopTEL ACD Pause Code Usage
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How to Install a ScopTEL Virtual Machine Into the Mediatrix Sentinel SBC

The Mediatrix Sentinel appliance is a Gateway Appliance with several advanced
features (some of which are activated by licensing).
• Eight Gateway modules are supported per Sentinel and external Gateways are also
supported.
• FXO/FXS modules supported
• ISDN modules supported
• DSP modules are supported for RTP CODEC support.
• Hardware transcoding is not yet supported
• SBC is supported by license. Licensing is per channel based
• Embedded Firewall
• Embedded Router supporting static routes
• Enbedded NAT Router
• Embedded DHCP server
• VLAN Support
• QoS support
• 2 Network interfaces (Uplink, Lan1) with each interface supporting a unique MAC
address for bridging to Virtual Machine network interfaces.
• 1 dedicated network interface for emergency management
• Additional Information is available on the Mediatrix Wiki
http://wiki.media5corp.com/wiki/index.php?title=Category:Mediatrix_Sentinel

ScopTEL - Mediatrix Sentinel ScopTEL VM Installation
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VoIPmonitor QoS assessment tool now available for installation on ScopTEL

VoIP is a beautiful thing but not if your network is the source of bad voice quality and you cannot prove the source of the problem.

Most of the time the problem is caused by newtork latency, lack of bandwidth, or packet loss.  The G.107 E Model is a great tool to assess a network and determine the MOS of phone call(s).  ScopServ has published a must read guide on QoS at https://blog.scopserv.com/2012/07/scopserv-advanced-training-on-qos-and-vlans/

VoIPmonitor is a third party tool that is pretty easy to install and can easily generate a QoS report and it has a lot of other cool features.

http://www.voipmonitor.org

Installing VoIPmonitor using the ScopServ package manager will automatically build a working installation fo VoIPmonitor.
To install VoIPmonitor you must obtain a 30 day trial license or purchase a Server license from VoIPmonitor.
http://www.voipmonitor.org/buy

Disclaimer: ScopServ does offer any support of any kind for VoIPmonitor.  Support requests must be made directly to VoIPmonitor and all support documentation is available from their website.  http://www.voipmonitor.org

How to install VoIPmonitor on ScopTEL (assuming your software maintenance is active):

From Linux console type:

scopserv_yum update

Login to the ScopTEL GUI and edit MySQL Server and check Enable TCP/IP listening ? [x]

Save

mysqltcplisten

 

Log Out of the ScopTEL GUI

From Linux console type:

service mysqld restart

scopserv_yum install voipmonitor

service scopserv restart

Login to your account at http://www.voipmonitor.org and copy your license data to clipboard

voipmonitorlicense

 

Login to the ScopTEL GUI

Click on the VoIPmonitor Tools menu in the ScopTEL GUI and paste your key.

toolsvoipmonitorlicense

 

After clicking on ‘Recheck’ your installation should be finished

installfinishederror

But you will probably see this error when you click on Installation is Finished.

installfinishederrorignore

Click OK and ignore the error.  A ScopTEL crond task will automatically execute this command.

From Linux console type:

service voipmonitor start

Now you can click on Tools>VoIPmonitor in the ScopTEL GUI and start using VoIPmonitor.

You may need to edit the network interface(s) that VoIPmonitor is configured to monitor.

voipmonitorethconfig

 

If you edit and save this configuration you must…

From Linux console type:

service voipmonitor restart

 

Then open the ScopTEL GUI and go to Tools>VoIPmonitor to see VoIPmonitor options and reports.

voipmonitorworking

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New Feature: Bridged Network Interfaces

Sometimes it is necessary to set bridge interfaces on ScopTEL to support multiple devices on the same subnet.

After you install the necessary Network Interface Cards follow this simple tutorial.

Step 1

Update the ScopTEL server to network package 5.1.1.0 which supports the new network bridging feature

scopserv_yum update scopserv-network -y

NOTE: You can also use the package manager to update this package

Step 2

Install the bridge-utils package if not already installed (check with ‘rpm -qa bridge-utils’)

scopserv_yum install bridge-utils -y

Step 3

Edit your Network Configuration and create one new interface to act as your first bridge interface like br0 and assign a static IP address to this interface for management.

 

 

Create another network interface or use existing eth<interface> and set its type to BRIDGE, then make sure the ‘Bridge Interface’ text matches the text you entered on the matching bridge interface br0.  This example uses eth0 as the WAN interface (which matches the br0 configuration)

 

 

Now you have to edit or create an additional hardware interface in order to bridge it with eth0.  In this example the hardware interface will be eth1 and it will also be bridged with br0

 

Step 3

Save and Commit your configurations and reboot the server

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Configuring SIP for IPv6 support in ScopTEL PBX and Asterisk

IPv6 and SIP with ScopTEL PBX

Even though IPv4 has been fully occupied, many people still not realized that they need to start implementing IPv6 for their services. In this post, I am going to show how to implement IPv6 connectivity to SIP service which run on Asterisk.

Please note that we assuming that you already have enable IPv6 support on Network Configuration available on the ScopTEL PBX Web Management. If not, please refer to this article that explain how to enable IPv6 support on ScopTEL PBX.

We now support IPv6 out of box since Telephony module version 2.6.2.

 

Enable IPv6 support for SIP channels

Enabling IPv6 support in ScopTEL PBX is incredibly simple. In the GUI, click on Telephony -> Configuration -> Channels -> SIP Channels and set the Bind Address (UDP/TCP/TLS) to :: (all addresses), click on Save then click on Commit to update Telephony configuration files.

Configuration -> Channels -> SIP Channel (IPv6)

Configuration -> Channels -> SIP Channel (IPv6)

 

The Telephony service (Asterisk) will now route SIP traffic over IPv6 for any Extensions and VoIP Accounts that have either a valid DNS record (AAAA) for their hostname, or if you specify an IPv6 address on the Extensions and VoIP Accounts.

Phones can register using IPv4 or IPv6; the PBX will translate traffic between IPv4 and IPv6  addresses and even send RTP streams between IPv4 and IPv6 addresses. This makes it much easier to upgrade the network even when some devices do not support IPv6 yet.

 

Known VoIP phones that support IPv6

Following is the list of some VoIP phones that are IPv6-ready. These are not the only SIP phones on the market that support IPv6; many Softphone (client) do and even more will also support it via a firmware update. These phones are those which, in addition to IPv6, also offer other great features and performance.

  • The IPv6 support is available for all models of the Snom 3xx and Snom 8xx series, including Snom 300, 320, 360, 370 and 820.
  • Yealink SIP-T2x series IP phones are also compatible with IPv6-standard

 

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Setting up IPv6 using SixXS Tunnel Broker on ScopTEL PBX

Using IPv6 on ScopTEL PBX

Even if your ISP isn’t handing out IPv6 addresses, doesn’t mean you can’t take advantage of IPv6 support. By utilizing a free tunnel broker, you can run an IPv6 enabled server on your existing IPv4 Internet connection and provide IPv6 connectivity to the rest of your network.

IPv6 is becoming a reality and ScopServ International now provides IPv6 support for ScopTEL PBX. In the following article we will explain how to configure your ScopTEL IP PBX server to use the new and improved IPv6 version of the IP protocol using an 6-in-4 tunnel to encapsulate IPv6 traffic over explicitly-configured IPv4 links.

How do I configure IPv6 networking under ScopTEL PBX ? We now support IPv6 out of box since Network Management module version 2.2.0.  All you have to do is follow instructions on this page.

 

SixXS IPv6 Tunnel Broker

SixXS IPv6 Tunnel

SixXS IPv6 Tunnel

SixXS (Six Access) is a free, non-profit, non-cost  IPv6 Tunnel Broker service for Local Internet Registries (LIR’s) and end-users.

tunnel broker is a service which provides a network tunnel. These tunnels can provide encapsulated connectivity over existing infrastructure to another infrastructure.

For more information about SixXS, please check http://www.sixxs.net

 

 

 

Requesting a Tunnel

You need a SixXS account and at least a tunnel and these can be freely requested from the SixXS website. You can  Sign up with a RIPE/ARIN/etc handle or by using the direct sign-up.

Once your account is verified, you will receive a confirmation by Email and you will need to login at the SixXS Home to request a tunnel.

 

IPv6 Tools

AICCU (Automatic IPv6 Connectivity Client Utility) is a popular cross-platform utility for automatically configuring an IPv6 tunnel. This client automatically gives one IPv6 connectivity without having to manually configure interfaces etc. We offer all required packages in ScopServ repositories.

This tool is now automatically installed with latest version of ScopTEL PBX packages.

If your server isn’t up-to-date, you must log into your server using WebGUI and click on Server -> Packages Manager -> Update Now. Alternatively, using an SSH  root access and type:

 

[note color=#ddd]scopserv_yum update[/note]

 

Configure IPv6 Tunnel on ScopTEL PBX

You must log into the ScopTEL PBX GUI, go on Network -> Configuration then enable the IPv6 support. On the IPv6 Tunnel, select SixXS and specify your username and password then click on Save.

Network Configuration -> IPv6 support

Network Configuration -> IPv6 support


Now you can Commit all configurations changes and enable the AICCU service from the ScopTEL PBX GUI from Network -> General -> Service Status.

Enable AICCU service

Enable AICCU service

Apply the changes and Commit the new configuration then Restart network service.

Test your IPv6 connection

Verify your configuration by pinging IPv6 enabled site such as ipv6.google.com:

[note color=#ddd]ping6 ipv6.google.com[/note]

Traces path to a network host, enter:

[note color=#ddd]traceroute6 ipv6.google.com[/note]

Print default IPv6 routing table, enter:

[note color=#ddd]route -n -A inet6[/note]

 

What next ?

In this article, we explain how to configure the ScopTEL PBX Telephony module to route SIP traffic over IPv6 for any Extensions and VoIP Accounts.

 

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