Reports

ScopTEL ACD Pause Code Usage

A simple ‘how to’ document explaining how to use ACD Pause Feature Codes

 

ScopTEL ACD Pause Code Usage
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ScopSTATS Admin Guide

ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics.  It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions.  This document is a must read for any ScopTEL Administrator.

ScopSTATS_Manuel_2016-en-1
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How to Configure a Mediatrix ISDN Gateway with ScopTEL

ISDN Gateways are very practical for adding ISDN interfaces to the ScopTEL server when SIP trunks are not used but additional features can be added to Legacy PBX’s using ISDN Gateways and leveraging ScopTEL to:

  • Add or replace existing voicemail servers
  • Add conference bridging
  • Add ACD (Automatic Call Distribution/Contact Center)
  • Add CDR (Call Detailed Reports) via ScopSTATS
  • Add Contact Center Reporting via ScopSTATS
  • Add Call Recording via ScopSTATS
  • Add VoIP phones and other mobility features
ScopTEL - Mediatrix ISDN Gateway Configuration
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VoIPmonitor QoS assessment tool now available for installation on ScopTEL

VoIP is a beautiful thing but not if your network is the source of bad voice quality and you cannot prove the source of the problem.

Most of the time the problem is caused by newtork latency, lack of bandwidth, or packet loss.  The G.107 E Model is a great tool to assess a network and determine the MOS of phone call(s).  ScopServ has published a must read guide on QoS at https://blog.scopserv.com/2012/07/scopserv-advanced-training-on-qos-and-vlans/

VoIPmonitor is a third party tool that is pretty easy to install and can easily generate a QoS report and it has a lot of other cool features.

http://www.voipmonitor.org

Installing VoIPmonitor using the ScopServ package manager will automatically build a working installation fo VoIPmonitor.
To install VoIPmonitor you must obtain a 30 day trial license or purchase a Server license from VoIPmonitor.
http://www.voipmonitor.org/buy

Disclaimer: ScopServ does offer any support of any kind for VoIPmonitor.  Support requests must be made directly to VoIPmonitor and all support documentation is available from their website.  http://www.voipmonitor.org

How to install VoIPmonitor on ScopTEL (assuming your software maintenance is active):

From Linux console type:

scopserv_yum update

Login to the ScopTEL GUI and edit MySQL Server and check Enable TCP/IP listening ? [x]

Save

mysqltcplisten

 

Log Out of the ScopTEL GUI

From Linux console type:

service mysqld restart

scopserv_yum install voipmonitor

service scopserv restart

Login to your account at http://www.voipmonitor.org and copy your license data to clipboard

voipmonitorlicense

 

Login to the ScopTEL GUI

Click on the VoIPmonitor Tools menu in the ScopTEL GUI and paste your key.

toolsvoipmonitorlicense

 

After clicking on ‘Recheck’ your installation should be finished

installfinishederror

But you will probably see this error when you click on Installation is Finished.

installfinishederrorignore

Click OK and ignore the error.  A ScopTEL crond task will automatically execute this command.

From Linux console type:

service voipmonitor start

Now you can click on Tools>VoIPmonitor in the ScopTEL GUI and start using VoIPmonitor.

You may need to edit the network interface(s) that VoIPmonitor is configured to monitor.

voipmonitorethconfig

 

If you edit and save this configuration you must…

From Linux console type:

service voipmonitor restart

 

Then open the ScopTEL GUI and go to Tools>VoIPmonitor to see VoIPmonitor options and reports.

voipmonitorworking

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TROUBLESHOOTING: No Live Monitoring informations in ScopSTATS

This guide will help you to fix your system if you have no informations available in ScopSTATS for Live Monitoring windows.

 

If not already done, it is recommended that you install the lastest releases of Realtime Monitor (scopserv-realtime) and ScopSTATS (scopserv-reports) packages.

 

If your system has been installed before 2012-03-27, you need to make sure that you have the lastest Server package (scopserv-server) installed. The package version should be at least 2.1.3

 

1. Check if Live Monitoring daemons are running.

In ScopSTATS, the Live Monitoring windows for Telephony informations get the data from Realtime Monitor. If the service is stopped, no informations will be available.

 

Using GUI, you can check the current status and start it if stopped under Configuration -> Telephony -> General.

 

Using SSH, you can check the current status with the command:

service scopserv_realtime status

 

Using SSH, if the service is stopped, you can start it with the command:

service scopserv_realtime start

 

2.  Test Node.JS backend

ScopSTATS use a new Node.JS backend. This backend is used to send the Live Monitoring informations to the client browser (ScopSTATS). You can test the Node.JS backend is properly running from your browser.

 

Enter in the address bar the URL: http://<your-PBX>:5555/nodejs/test

Where <your-PBX> is replaced by the IP address/host name of your server.

 

On a working system, you should receive a similar to this:

Node.JS backend = RUNNING
ScopSTATS session = YES
SQL connection = OK

 

If you get a 404 Not Found error, please follow the next step.

 

3. How to fix 404 Not Found error in Node.JS test page

If you got this error, this mean that the ‘scopserv’ system service configuration doesn’t include the port forwarding rule for Node.JS backend. This can occur if system was installed before 2012-03-27.

nodejs-test-404

To fix this, you need to do:

  1. Go to Configuration -> Server -> Configuration
  2. Click on Edit button
  3. Click on Save button (this will update the system service configuration)
  4. Once done, you need to restart the ScopServ GUI (Web Management) service under Configuration -> Server -> General or using SSH with command: service scopserv restart

 

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New Scheduled Reports feature in ScopSTATS

Scheduled Reports feature allows to automatically create any CDR, ACD or IVR report in the specified time. To create a scheduled report, in ScopSTATS, go to Scheduled Reports section and click Add button. Scheduled Report also has a generation schedule and target options to select where to send it via e-mail. Scheduled Reports are generated by ScopServ system in the background.

 

Scheduled Reports in ScopSTATS

Scheduled Reports in ScopSTATS

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