Telephony

Managing Tenants

A Tenant is a segregated dial plan Container with segregated Reporting structures. Each Tenant can be regarded as its own Customer container without requiring a unique physical installation for each Customer. This feature allows public IP addresses and FQDN’s and hardware to be optimized and shared for multiple Customers saving money on memory, CPU’s, dedicated storage space, and rack space.

Examples:

  • Extension 100 is required for two customers to exist on the same hosted or CPE installation of ScopTEL without creating a VM Container for each Customer. Each Customer can be regarded as a Tenant. Each unique Tenant|Name can support its own Extension 100
ScopTEL - Managing Tenants
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Configuring BLF for Pickup Groups

Configuring BLF for Pickup Groups

Background and Pre-Requisites for Pickup Groups with BLF lights
A configured Pickup Group puts more than one extension into a Group ID
A Feature Code or the BLF button itself can be used to answer any ringing Extension in the configured Group ID
For each new Pickup Group ScopTEL automatically assigns a Hint (BLF) which can be added as a BLF context to a supported SIP Phone.
This document will explain how to provision a phone to support one or more Busy Lamp Field buttons for Extensions|Pickup Groups
Pre-Requisites:
A phone that supports BLF keys which is also included by https://blog.scopserv.com/2019/04/supported-sip-devices-in-the-scoptelautomatic-provisioning-system/
Not all Cisco phones support BLF so you must reference https://blog.scopserv.com/2017/07/scoptel-cisco-sip-phone-integration/
scopserv-telephony25-6.6.6.0.5.20190520.el6.scopserv.noarch or higher
The following phones support APS BLF Key|BLF|BLF Mode|Pickup Group drop list configuration
Yealink, Astra, Grandstream, Panasonic, Snom
Polycom phones must be configured with either Speed Dial|Buddy Watch|True or BLF with the Extensions|Pickup Groups|Group ID|Hint
(BLF)|<context> manually entered into the Destination/Extension field

ScopTEL - Configuring BLF for Pickup Groups
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Supported SIP Devices in the ScopTEL Automatic Provisioning System

The following is a list of Devices currently supported by the ScopTEL Automatic Provisioning System

Aastra 51i
Aastra 53i
Aastra 55i
Aastra 57i
Aastra 480i
Aastra 6730i
Aastra 6731i
Aastra 6735i
Aastra 6737i
Aastra 6739i
Aastra 6751i
Aastra 6753i
Aastra 6755i
Aastra 6757i
Aastra 6863i
Aastra 6865i
Aastra 6867i
Aastra 6869i
Aastra 9112i
Aastra 9133i
Aastra 9143i
Aastra 9480i
AudioCodes 310HD
AudioCodes 320HD
AudioCodes 405HD
AudioCodes 420HD
AudioCodes 430HD
AudioCodes 440HD
Cisco 3905
Cisco 6901
Cisco 6911
Cisco 6921
Cisco 6941
Cisco 6945
Cisco 6961
Cisco 7811
Cisco 7821
Cisco 7841
Cisco 7861
Cisco 7905
Cisco 7906
Cisco 7911
Cisco 7912
Cisco 7931
Cisco 7940
Cisco 7941
Cisco 7942
Cisco 7945
Cisco 7960
Cisco 7961
Cisco 7962
Cisco 7965
Cisco 7970
Cisco 7971
Cisco 7975
Cisco 8811
Cisco 8841
Cisco 8851
Cisco 8861
CyberData Intercom
CyberData Intercom with Keypad
Digium D40
Digium D50
Digium D70
CounterPath Bria (Softphone)
Grandstream GAC2500
Grandstream GXP3275
Grandstream GXP3240
Grandstream GXP2200
Grandstream GXP2170
Grandstream GXP2160
Grandstream GXP2140
Grandstream GXP2135
Grandstream GXP2130
Grandstream GXP2124
Grandstream GXP2120
Grandstream GXP2110
Grandstream GXP2100
Grandstream GXP1780/GXP1782
Grandstream GXP1760
Grandstream GXP1630
Grandstream GXP1628
Grandstream GXP1620/GXP1625
Grandstream GXP1610/GXP1615
Grandstream GXP1200
Grandstream GXP1450
Grandstream GXP1400
Grandstream GXP1100
Grandstream GXP280
Linksys/Sipura SPA-301
Linksys/Sipura SPA-303
Linksys/Sipura SPA-501G
Linksys/Sipura SPA-502G
Linksys/Sipura SPA-504G
Linksys/Sipura SPA-508G
Linksys/Sipura SPA-509G
Linksys/Sipura SPA-525G2
Linksys/Sipura SPA-525G
Linksys/Sipura SPA-841
Linksys/Sipura SPA-901
Linksys/Sipura SPA-921/922
Linksys/Sipura SPA-941/942
Linksys/Sipura SPA-962
Linksys/Sipura SPA-1000/1001
Linksys/Sipura SPA-2000/2002
Linksys PAP2
WIP-5000 (Wireless)
Panasonic KX-HDV100
Panasonic KX-HDV130
Panasonic KX-HDV230
Panasonic KX-HDV330
Panasonic KX-HDV430
Panasonic KX-TGP500
Panasonic KX-TGP550/551
Panasonic KX-TGP600
Panasonic KX-UT113
Panasonic KX-UT123
Panasonic KX-UT133
Panasonic KX-UT136
Panasonic KX-UT248
Panasonic KX-UT670
Panasonic KX-UDS124 (Cell Station)
Panasonic KX-UDT111 (Handset)
Panasonic KX-UDT121 (Handset)
Panasonic KX-UDT131 (Handset)
Polycom IP300/330/331
Polycom IP400/430
Polycom IP450
Polycom IP500/550/560
Polycom IP600/650
Polycom SoundStation (4/6/7xxx)
Polycom VVX 300/310
Polycom VVX 400/410
Polycom VVX 500
Polycom VVX 600
Polycom VVX 1500
Polycom SpectraLink 8002 (Wireless)
Polycom SpectraLink 8440/8450/8452 (Wireless)
ScopServ Communicator (Softphone)
Snom 300
Snom 320
Snom 360
Snom 370
Snom D375
Snom 710/D710
Snom 715/D715
Snom 720
Snom D725
Snom 760
Snom D765
Snom 820
Snom 821
Snom 870
Snom MeetingPoint
Snom M3 (Wireless)
Uniden UIP200
Yealink T9CM
Yealink T12
Yealink T18
Yealink T19
Yealink T20
Yealink T21
Yealink T22
Yealink T23
Yealink T26
Yealink T27
Yealink T28
Yealink T29
Yealink T32
Yealink T38
Yealink T40
Yealink T41
Yealink T42
Yealink T46
Yealink T48
Yealink T52
Yealink T54
Yealink T56
Yealink T58
Yealink CP860
Yealink CP960
Yealink VP530
Yealink SIP-W52 (Wireless)
Yealink SIP-W56 (Wireless)
Yealink SIP-W60 (Wireless)
Tiptel IP 28 XS
Tiptel IP 280
Tiptel IP 282
Tiptel IP 284
Tiptel IP 286
Tiptel IP 386
Tiptel VP 28
Alcatel Temporis IP100
Alcatel Temporis IP150
Alcatel Temporis IP200
Alcatel Temporis IP300
Alcatel Temporis IP600
Alcatel Temporis IP700G
Alcatel Temporis IP800
Alcatel Temporis IP1850
Alcatel Temporis IP2015
VTech S1100
VTech S1210
VTech S1220
VTech S1410
VTech S1420
VTech S2100
VTech S2210/S2211
VTech S2220/S2221
VTech S2410
VTech S2420
VTech ErisTerminal VSP600
VTech ErisTerminal VSP715
VTech ErisTerminal VSP725
VTech ErisTerminal VSP735
VTech ErisStation VCS754
LG-Ericsson LIP-8802
LG-Ericsson LIP-8815
LG-Ericsson LIP-8820
LG-Ericsson LIP-8830
LG-Ericsson LIP-8840
FlyingVoice FIP11WP

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How to Manage Automatic Call Distribution (ACD) Queues | Contact Centers

Automatic Call Distribution queues put callers into a queue and typically play Music on Hold or custom announcement messages to keep them informed or relaxed while they wait for an agent to become available.

  • Studies prove that a caller listening to Music on Hold will stay on hold longer than a caller hearing a ring back tone
  • Agents are typically employees of a contact center that login to one or more queues in order to answer callers.
Module 15 - ScopTEL - Managing ACD
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ScopTEL- AdHoc Conference Feature Management

  • ScopServ is very pleased to announce the addition of a new Feature Code known as ‘AdHoc Conference’
  • The purpose of the feature is to allow users with no Admin GUI access to the ScopTEL management interface to create Conference Bridges on the fly.
  • A phone user with access to the AdHoc Conference (Admin) Feature Code by virtue of their extensions’ Class of Service can create virtually unlimited Conference Bridge applications any time one is needed by dialing some codes from their phone.
  • The Admin creator must set the ADMIN PIN code and optionally create USER PIN codes to restrict access to any of their Conference application Extension Numbers.
  • Users Dial the AdHoc Conference (User) Feature Code by virtue of their extensions’ Class of Service then dial the Conference Bridge Extension and the Admin defined PIN code to enter the bridge
  • Anyone with the Admin password of any Conference Bridge extension and a valid Class of Service applied to their extension can use the Conference PIN change Feature Code to quickly change PIN’s on an existing Conference Bridge application
  • The Conference PIN change Feature Code must be carefully safeguarded by Class of Service since it can be used to modify the USER PIN of any existing Conference Bridge application
  • AdHoc Conferences have a limited time to live set to a default of 30 days after which they are automatically deleted.

 

ScopTEL- AdHoc Conference Feature Management
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How to Provision Bria Soft Phone

If you have purchased a valid license from http://www.counterpath.com you can use this document to provision your Bria Soft Phone

 

ScopTEL - How to Provision Bria
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Securing Configuration Files with HTTP Authentication

  • Hackers are routinely scanning IP addresses for open ports and if they find an IP address vulnerable to brute force scanning they will execute a remote Provisioning scan using the first 6 digits of popular vendor ID’s like Polycom, Yealink and then brute force the last 6 digits of a 12 digit MAC address.
  • By example a ScopTEL server using the default HTTP listen port of 5555 can be attacked using this method. Other vendors are also vulnerable on whatever HTTP listen port they use to remotely provision IP phones.
  • TFTP is especially vulnerable on UDP port 69 because no specific path is required to the MAC.cfg file. Only the <MAC>.cfg variable is required to harvest the MAC.cfg file. TFTP should be denied on the Firewall whenever possible.
  • If you have enabled Telephony>Configuration>Security>Flood Protection and the ScopTEL Firewall and Telephony Flood Protection (Fail2ban) Service then the remote attacker’s IP address will be blacklisted by the Firewall when a brute force attack is detected.
  • But if the remote attacker knows of a valid MAC address on the network then this MAC.cfg file can easily be harvested unless HTTP Authentication is configured. The exact methodology won’t be published here as this should not be public knowledge.
  • This document will explain how to lock down a server using HTTP Authentication

 

ScopTEL - Securing Configuration Files with HTTP Authentication
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SCOPTEL – On Call Configuration

Download for information about ‘on call configuration and management’.

ScopTEL - On Call Configuration

 

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How to Setup Paging in ScopTEL

Download our white paper on Paging support in ScopTEL

ScopTEL - How to Setup Paging
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ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
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