Telephony

ScopTEL ACD Pause Code Usage

A simple ‘how to’ document explaining how to use ACD Pause Feature Codes

 

ScopTEL ACD Pause Code Usage
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Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
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ScopSTATS Admin Guide

ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics.  It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions.  This document is a must read for any ScopTEL Administrator.

ScopSTATS_Manuel_2016-en-1
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Required Settings for Gmail or Office 365 SMTP Smart Relay

Gmail and Office 365 each require unique settings for Smart Relay Configuration.  This document describes each.

ScopTEL - SMTP Relay Settings Gmail Office 365
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Avertissement Produit – Migration obligatoire du journal des files d’attente suite à la mise à jour de ‘scopserv-reports’ et ‘scopserv-realtime’ de la version 5 à la version 6 

Très Important

  • Les paquetages ‘scopserv-reports’ et ‘scopserv-realtime’ version 5 utilisent une méthode de transport plus ancienne et un fichier texte queue_log pour générer des rapports téléphoniques alors que ceux de version 6 sont hautement optimisés; nouveau transport par WebSockets et traitement des données ACD dans des tables SQL.
  • Mettre à jour les paquetages ‘scoperv-reports’ et ‘scopserv-realtime’ de version 5 vers la version 6 nécessitera l’exécution manuelle d’un script de migration du journal des files d’attentes sinon les nouvelles données pourraient ne pas être traitées.
  • Référez-vous immédiatement au bulletin ci-dessous avant la mise à jour des paquetages ‘scopserv-reports’ et ‘scopserv-realtime’ prévue le 31 janvier 2017.
  • Il est fortement recommandé de redémarrer votre serveur afin d’éviter des fuites de mémoire après avoir effectué une mise à jour des paquetages!
ScopTEL-scoptel-reports_scopserv-realtime_Release-5to6-queuelog_migration_fr

 

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ScopTEL Version 5 to Version 6 scopserv-reports scopserv-realtime post upgrade mandatory Queue Log Migration Product Bulletin

  • Importance HIGH!
  • Official Release date is January 31st 2017
  • ScopServ scoptel-reports and scoptel-realtime release 5 packages use an older transport method and a flat queue_log file to generate Telephony Reports while the release 6 versions are highly optimized using a new WebSockets Transport and process raw ACD data to SQL tables.
  • Upgrading scoperv-reports and scopserv-realtime release 5 packages to release 6 scopserv-reports and scopserv-realtime packages will require you to manually execute the Queue Log Migration script else post upgrade reporting data will not be processed!
  • Please refer immediately to the this official Product Bulletin prior to the scopserv-reports and scopserv-realtime packages release date scheduled for January 15th 2017.
  • It is highly recommended you reboot your server to kill processes which might leak memory after updating the packages!
ScopTEL-scoptel-reports_scopserv-realtime_Release-5to6-queuelog_migration-el56
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ScopTEL CentOS 6.X BootDisk Installation Guide

  • Previous versions of ScopTEL were either based on CentOS versions 4 or 5
  • However these versions have limited lifecycle support and it was necessary for ScopServ International to Release an installation ISO based on CentOS version 6.X

centoscycle

  • Refer to the official ScopServ Documentation to install CentOS el6
ScopTEL-CentOS6_-BootDisk-Installation-Guide
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How To Configure a ScopTEL Installation From Start to Finish

If you have already installed ScopTEL on a server and aren’t sure what to do next then follow this comprehensive configuration guide:

ScopServ - Basic Installation Hierarchy for Telephony Server New Design v04
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ScopTEL Documentation Collection Downloads

It is recommended that you read each Training Module in numerical order.

Module 0:

  • Previous versions of ScopTEL were either based on CentOS versions 4 or 5
  • However these versions have limited lifecycle support and it was necessary for ScopServ International to Release an installation ISO based on CentOS version 6.X

centoscycle

  • Refer to the official ScopServ Documentation to install CentOS el6

 

ScopTEL-CentOS6_-BootDisk-Installation-Guide

 

Module 1:

CentOS 5 DVD ISO Boot Disk Installation (deprecated, use CentOS el6)

Module 1 - ScopTEL - CentOS5 DVD ISO Boot Disk Installation

 

Module 2:

Basic ifconfig

Module 2 - ScopTEL - Basic ifconfig

 

Module 3:

Server Installation Wizard

Module 3 - ScopTEL - Server Installation Wizard

 

Module 4:

Version Switcher for Telephony

Module 4 - ScopTEL - Version Switcher for Telephony Server

 

Module 5:

PSTN Interfaces and Gateways

Module 5 - ScopTEL - PSTN Interfaces and Gateways

 

Module 6:

Outgoing Lines and Interface Groups

Module 6 - ScopTEL - Interface Groups and Outgoing Lines

 

Module 7:

Incoming Lines Management

Module 7 - ScopTEL - Incoming Lines Management

 

Module 8:

Class of Service Configuration

Module 8 - ScopTEL - Class of Service Configuration

 

Module 9:

Extensions Management

Module 9 - ScopTEL - Extensions Management

 

Module 10:

Automatic Provisioning System

Module 10 - ScopTEL - Automatic Provisioning System

 

Module 11:

Prompt Management

Module 11 - ScopTEL - Prompt Management

 

Module 12:

Managing Schedules

Module 12 - ScopTEL - Managing Schedules

 

Module 13:

Managing Conferences:

Module 13 - ScopTEL - Managing Conferences

 

Module 14:

Managing Auto Attendants/IVR

Module 14 - ScopTEL - Managing Auto Attendants

 

Module 15:

Managing Automatic Call Distribution

Module 15 - ScopTEL - Managing ACD

 

Module 16:

Managing Applications

Module 16 - ScopTEL - Managing Applications

 

Module 17:

Backup and Restore Using the Server Manager GUI

Module 17 - ScopTEL - Backup and Restore

 

Module 18:

Backup and Restore Using Putty and WinSCP

Module 18 - ScopTEL - Backup_Restore Using Putty_WinSCP

 

Module 19:

Troubleshooting

Module 19 - ScopTEL - Troubleshooting

 

Module 20:

Quality of Service Training

Module 20 - ScopTEL - Quality of Service Training

 

Module 21:

ScopTel Reports Summary

Module 21 - ScopTEL - Reports Summary

 

Module 22:

Sangoma/Vegastream Gateway Configuration

Module 22 - ScopTEL - Sangoma Gateway Configuration

 

Module 23:

Sangoma Hardware Transcoding Integration Installation

Module 23 - ScopTEL - Sangoma Transcoding Installation

 

Module 24:

Asterisk 11 T.38 Fax Gateway Configuration

Module 24 - ScopTEL - Asterisk 11 T.38 Fax Gateway Configuration

 

Module 25:

Avaya IP Office Conference Bridge Integration (Add Conference Bridging to IP Office Using ScopTEL)

Module 25 - ScopTEL - Avaya IP Office Conference Bridge

 

System Network Lab (Hands On: Learn How To Network Multiple Servers Using SIP Tie Trunks):

Module LAB - ScopTEL - System Networking LAB

 

How to set up a Server to Server SIP Trunk:

ScopTEL - How to set up a Server to Server SIP Trunk

 

ScopTEL Fixed Mobile Convergence and Follow Me:

ScopTEL - Fixed Mobile Convergence and Follow Me

 

ScopTEL Networking DHCP Configuration:

ScopTEL - DHCP Configuration

 

Configuration ScopTEL SIP for Network Address Translation/NAT:

ScopTEL - Configuring ScopTEL for NAT

 

ScopTEL Cisco SIP Phone Integration:

ScopTEL - Cisco SIP Phone Integration

 

ScopTEL Certificate Manager (How To Configure a ScopTEL Server to Support HTTPS GUI management and Encrypted Media and Signalling):

ScopTEL - Certificate Manager

 

How To Optimize a ScopTEL Installation to Save Voice Recordings:

ScopTEL - Call Recording Server Optmization

 

ScopTEL Installation Hierarchy (If you are new to ScopTEL follow this document to manage the correct flow of your new installation to optimize configuration prerequisites):

ScopServ - Basic Installation Hierarchy for Telephony Server New Design v04

 

How To Configure Customer Call Ratings Using IVR Menus and Custom Scripts:

Rating calls using IVR menus and custom scripts

 

End User Voicemail Cheat Sheet:

ScopTEL Voicemail End User Card

 

Configuring Speed Dials and PIN’s Using Outgoing Line Configurations:

ScopTEL - Speed Dials and Outgoing Line Configurations

 

How To Configure the Same Extension Number On Multiple SIP Devices:

ScopTEL - Shared Users for Devices

 

Background On directmedia/re-INVITE Management in ScopTEL:

ScopTEL - RTP directmedia handling

 

Using Join.me to Support Customers (use for webinars, remote help sessions, desktop sharing, conference bridging):

ScopTEL - Remote Support Using join.me

 

End User Guide for Polycom SoundPointIP Phones (integrated with ScopTEL Proprietary EFK functions):

ScopTEL - Polycom End User Training

 

ScopTEL Installation on Mediatrix Sentinel Virtual Machine (How To):

ScopTEL - Mediatrix Sentinel ScopTEL VM Installation

 

How To Integrate a ScopTEL Installation with a Mediatrix ISDN Gateway (T1/E1 Interfaces):

ScopTEL - Mediatrix ISDN Gateway Configuration

 

How To Integrate a ScopTEL Installation with a Mediatrix Trunk, Station Gateway (Analog/POTS FXO/FXS):

ScopTEL - Mediatrix Analog Gateway Configuration

 

If you are an ITSP looking to terminate SIP VoIP Interfaces to Reseller or End User ScopTEL installations you need to read this:

ScopTel - ITSP SIP Trunking

 

And End User Guide for Snom Phone Users:

ScopTEL - Snom End User Training

 

ScopServ Quick Sales Presentation:

ScopServ Presentation 2015

 

ScopServ Full Customer Presentation:

General Presentation ScopTEL ENGLISH

 

ScopTEL ScopSTATS Reporting Admin Guide:

ScopSTATS_Manual

 

ScopTEL Automatic Call Distribution Customer Presentation:

Presentation ScopServ ACD English V3

 

ScopTEL Feature List:

ScopTEL Feature List

 

Required Settings for Gmail or Office 365 SMTP Smart Relay

Gmail and Office 365 each require unique settings for Smart Relay Configuration.  This document describes each.

ScopTEL - SMTP Relay Settings Gmail Office 365

 

Call Forwarding End User Guide

Users can manage their Call Forwarding rules using this cheat sheet.

ScopTEL Call Forwarding End User Card

 

ACD Pause Code Usage

A simple ‘how to’ explaining ACD Pause Code Usage

ScopTEL ACD Pause Code Usage
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How to Share One Extension With Multiple SIP Devices

Description: Shared Users for Devices

  • In many cases it is desirable to have an extension shared across multiple devices. For example you have an extension 100 and you want it registered to multiple SIP User Agents such as: SIP Soft Phone, Wireless SIP Phone (DECT, WiFi), SIP Desk Phone. When someone calls extension 100 you want all devices to ring or ring with unique ring tones or just blink because you are monitoring extension 100 for someone else.

Normally a SIP extension can only be bound to a single IP address so you cannot share an extension with multiple SIP phones or there will be IP address conflicts.  ScopServ has introduced a new feature to solve this problem.  Follow this official documentation if you want to enable Shared Devices for Extensions

ScopTEL - Shared Users for Devices
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