Telephony

SCOPTEL – On Call Configuration

Download for information about ‘on call configuration and management’.

ScopTEL - On Call Configuration

 

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How to Setup Paging in ScopTEL

Download our white paper on Paging support in ScopTEL

ScopTEL - How to Setup Paging
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ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
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How to Make Anonymous Calls From a SIP Trunk

Ever wanted to hide your outgoing Caller ID and make your calls Anonymous?

Refer to this knowledge base document.

ScopTEL-How to Make Anonymous Calls From a SIP Trunk
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How to Provision Bria

Basic Pre-requisites to provision the Bria soft phone

ScopTEL - How to Provision Bria
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How to Configure the ScopTEL DHCP Server

ScopTEL includes an extremely powerful DHCP Server.  Refer to this document to enable the DHCP server.

 

ScopTEL - DHCP Server Configuration

 

The ScopTEL DHCP server can greatly simplify the configuration and provisioning of VoIP devices.  Refer to this document to enable DHCP classes.

 

ScopTEL - DHCP APS Configuration
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How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
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How to Set Up a Conference Bridge Application

Use this guide to set up a Conference Application.

 

Module 13 - ScopTEL - Managing Conferences

 

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ScopTEL – PMS Integration Guide

ScopTEL integrates Connected Guest (originally Tiger TMS) platform for Hotels PMS (Property Management System) and to facilitate communications.

PMS - Installation and Admin Guide_en
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Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3

 

ScopTEL also includes a FREE Professional Reporting engine

ScopSTATS_Manuel_2016-en-1

 

Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD

 

Additional User documentation

ScopTEL ACD Pause Code Usage

 

For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/

 

 

 

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