Use this guide to set up a Conference Application.Module 13 - ScopTEL - Managing Conferences
And refer to this post for more advanced configuration of Conference Applications
Did you know ScopTEL included a FREE Professional Contact Centre?Presentation ScopServ ACD English V3
ScopTEL also includes a FREE Professional Reporting engineScopSTATS_Manuel_2016-en-1
Need to set up a Call Centre? Refer to this documentation.Module 15 - ScopTEL - Managing ACD
Additional User documentationScopTEL ACD Pause Code Usage
For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/
This document explains dialing plan configuration for Outgoing Lines.
Module 6 - ScopTEL - Interface Groups and Outgoing Lines
FXO/FXS ports, BRI/PRI T1/E1, SIP are all examples of PSTN Interfaces.
These can be card based or gateways or native protocols in ScopTEL. If you are confused or looking for additional information then please read this introductory documentation.
Module 5 - ScopTEL - PSTN Interfaces and Gateways
ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics. It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions. This document is a must read for any ScopTEL Administrator.ScopSTATS_Manuel_2016-en-1
Gmail and Office 365 each require unique settings for Smart Relay Configuration. This document describes each.ScopTEL - SMTP Relay Settings Gmail Office 365