Class of Services

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
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How to Make Anonymous Calls From a SIP Trunk

Ever wanted to hide your outgoing Caller ID and make your calls Anonymous?

Refer to this knowledge base document.

ScopTEL-How to Make Anonymous Calls From a SIP Trunk
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How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
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How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.

 

Module 6 - ScopTEL - Interface Groups and Outgoing Lines
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Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
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How to Configure Server to Server SIP Trunking

Server to server SIP trunks are very useful and easy to configure.

DNIS is used to send and receive calls between servers

Usage Cases Implementing DNIS:

  • SIP TIE trunks:
    • A private network is created to dial extensions between systems using Access Codes
  • Tandem Dialing:
    • PSTN resources available to a remote server are shared to the local server
  • PSTN re-routing to a networked ScopTEL Server
ScopTEL - How to set up a Server to Server SIP Trunk
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How to Configure a Mediatrix ISDN Gateway with ScopTEL

ISDN Gateways are very practical for adding ISDN interfaces to the ScopTEL server when SIP trunks are not used but additional features can be added to Legacy PBX’s using ISDN Gateways and leveraging ScopTEL to:

  • Add or replace existing voicemail servers
  • Add conference bridging
  • Add ACD (Automatic Call Distribution/Contact Center)
  • Add CDR (Call Detailed Reports) via ScopSTATS
  • Add Contact Center Reporting via ScopSTATS
  • Add Call Recording via ScopSTATS
  • Add VoIP phones and other mobility features
ScopTEL - Mediatrix ISDN Gateway Configuration
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ScopServ Releases Support For Fixed Mobile Convergence

  • ScopTEL Fixed Mobile Convergence allows a supported SIP Desk phone to hand a call off to a mobile device
  • ScopTEL Fixed Mobile Convergence also allows a mobile device to hand a call off to a ScopTEL extension or external number using PBX resources
  • Follow Me Integration allows one number to access all Fixed and Mobile extensions for all users
ScopTEL - Fixed Mobile Convergence and Follow Me
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How to setup Hot Desk Extensions

Description:

Hot Desk extensions are essentially guest extension numbers which are able to login to physical Phone Extensions (SIP).

Features:

-Logged Hot Desk extensions can make and receive calls while sending their Hot Desk CallerID.

-Admin assigned Class of Service objects can restrict the usage of Hot Desk users and Phones from Long Distance Dial Plans, Feature Codes, and Applications.

-A single SIP Phone or SoftPhone can be a ‘landing spot’ or ‘hotelling station’ for any Hot Desk user

How to:

First you need to create at least one Class of Service object with custom privileges selected in Services, Applications, Local Extensions, and Outgoing Lines. This Class of Service will be ‘nested’ in the Phone’s Class of Service after you assign the ‘hotdesk’ Class of Service object.  Advanced ‘Nesting’ is achieved by creating multiple Class of Service ‘nested’ objects and checking ‘Include other permission(s)‘ check-boxes in the ‘primary’ Class of Service object and assigning the primary Class of Service to the Hot Desk User extension.  This type of ‘nesting’ can be used to set privileges defining behavior based on various schedules since a schedule can be applied to any Class of Service object.

hotdeskhost

After you have customized your desired Class of Services objects you must create a ‘hotdesk’ Class of Service object in the GUI in Telephony>Manager>Class of Service.

This Class of Service object will later be applied to the physical SIP Phone or SoftPhone.

hotdeskmain

Then you must select the Services tab and only give this Class of Service access to the feature code for Hot Desk

hotdeskservice

 

Then on the Miscellaneous tab you must enable ‘Enable Hotdesk Restriction ?’ and assign an existing Class of Services drop list selection for the Phone’s ‘Class of Service if not Logged:’ assignment.

NOTE: When the Hot Desk User is logged to the device, the Hot Desk extension’s Class of Service is active and when the Hot Desk User is not logged to the device the ‘Class of Service if not Logged‘ configuration is active.  Therefore you must create these Class of Service objects before building the ‘hotdesk’ Class of Service.

hotdeskmisc

The next step is to assign the ‘hotdesk’ Class of Service to a Phone extension.

hotdeskext

Now create a Hot Desk extension in Extensions>Type>Hot Desk

-Whatever Class of Service you assign to the Hot Desk extension will take precedence over the phone’s assigned Class of Service when the Hot Desk user is logged to the extension. This allows great security and flexibility when logging in and out with a Hot Desk extension to a phone.

-Enable Voicemail on the Voicemail tab if needed

-Edit the Caller ID to send custom Caller ID if needed.

-Edit other tabs if needed

hotdeskuser

 

Commit when all configurations are saved.

Usage:

From the SIP Phone or SoftPhone with Class of Service = hotdesk

-Dial the Hot Desk feature code (default *22)

-Enter the Hot Desk extension number as in example 222

-Enter the password as in example 1234

The Hot Desk extension 222 is now logged to the SIP extension and can make and receive calls.  These calls will be restricted/allowed by the extensions>Hot Desk>Class of Service configuration

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ScopTEL Incoming Lines and Ringing Service Modes

Automatic schedules are great when you want to set up Incoming Lines to predetermined destinations during closed hours, weekends, and Holidays.

But what if you want to override your schedules and set up predetermined destinations for unforeseen emergencies or early closures, or just can’t be bothered to set up automatic scheduling?  ScopServ refers to this feature as Ringing Services.  Also known as Night Service…

Not only does this document explain how to set up Incoming Lines on your ScopTEL PBX but it clearly explains how to set up manual schedules that can be toggled on and off with a feature code or programmed to a DSS Key WITH BLF STATUS so you know when the Service Mode is ACTIVE.

Module 7 - ScopTEL - Incoming Lines Management
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