Class of Services

VoIP.ms Interoperability With ScopTEL Announcement

ScopServ International Inc. is pleased to announce their SIP interoperability with VoIP.ms

https://voip.ms/en/company/about

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-calibre communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely-accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 75,000 clients, worldwide.

The following documentation includes the interoperability configurations required for ScopTEL to interoperate with a voip.ms SIP trunk.

 

ScopTEL-VoIP.ms_SIP-T_Interop_Requirements

 

Read More

ScopTEL Reserved Call Parking

  • The purpose of Call Parking is to put a call on hold and resume the call from another extension.
  • Legacy Phone systems used to have what were called Square Line Appearances aka Shared Line Appearances. The point of Square Line Appearances was to assign POTS lines to DSS/programmable keys on a phone. If the POTS line received a call the DSS key would blink to show Ringing and the phone would ring for an audible warning. All phones in such an environment would have the same Line Appearances appearing but not necessarily ringing on their DSS keys. If by example extension 221 answered a call on Line 1 and wanted another extension to pick it up they would press the hold button on their phone and tell another extension to press the blinking held line on their phone to retrieve the call. This pre-dates transfer and was never considered a function of a PBX. PBX’s typically use Trunks like ISDN PRI services or in today’s technology use SIP Trunks. These trunks have no concept of Lines in the way that old POTS lines worked. Call Parking was invented to place a call on hold and resume the call somewhere else without having to transfer the caller to another extension.
  • Reserved Parking in an advanced way to Park calls which is especially useful to break up Call Parking configurations into departments. With Reserved Parking each department gets their own Call Park extension and Parking Lots.
ScopTEL - Reserved Parking
Read More

Managing Tenants

A Tenant is a segregated dial plan Container with segregated Reporting structures. Each Tenant can be regarded as its own Customer container without requiring a unique physical installation for each Customer. This feature allows public IP addresses and FQDN’s and hardware to be optimized and shared for multiple Customers saving money on memory, CPU’s, dedicated storage space, and rack space.

Examples:

  • Extension 100 is required for two customers to exist on the same hosted or CPE installation of ScopTEL without creating a VM Container for each Customer. Each Customer can be regarded as a Tenant. Each unique Tenant|Name can support its own Extension 100
ScopTEL - Managing Tenants
Read More

ScopTEL- AdHoc Conference Feature Management

  • ScopServ is very pleased to announce the addition of a new Feature Code known as ‘AdHoc Conference’
  • The purpose of the feature is to allow users with no Admin GUI access to the ScopTEL management interface to create Conference Bridges on the fly.
  • A phone user with access to the AdHoc Conference (Admin) Feature Code by virtue of their extensions’ Class of Service can create virtually unlimited Conference Bridge applications any time one is needed by dialing some codes from their phone.
  • The Admin creator must set the ADMIN PIN code and optionally create USER PIN codes to restrict access to any of their Conference application Extension Numbers.
  • Users Dial the AdHoc Conference (User) Feature Code by virtue of their extensions’ Class of Service then dial the Conference Bridge Extension and the Admin defined PIN code to enter the bridge
  • Anyone with the Admin password of any Conference Bridge extension and a valid Class of Service applied to their extension can use the Conference PIN change Feature Code to quickly change PIN’s on an existing Conference Bridge application
  • The Conference PIN change Feature Code must be carefully safeguarded by Class of Service since it can be used to modify the USER PIN of any existing Conference Bridge application
  • AdHoc Conferences have a limited time to live set to a default of 30 days after which they are automatically deleted.

 

ScopTEL- AdHoc Conference Feature Management
Read More

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
Read More

How to Make Anonymous Calls From a SIP Trunk

Ever wanted to hide your outgoing Caller ID and make your calls Anonymous?

Refer to this knowledge base document.

ScopTEL-How to Make Anonymous Calls From a SIP Trunk
Read More

How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects to prevent unauthorized LD Usage.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
Read More

How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.

 

Module 6 - ScopTEL - Interface Groups and Outgoing Lines
Read More

Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
Read More

How to Configure Server to Server SIP Trunking

Server to server SIP trunks are very useful and easy to configure.

DNIS is used to send and receive calls between servers

Usage Cases Implementing DNIS:

  • SIP TIE trunks:
    • A private network is created to dial extensions between systems using Access Codes
  • Tandem Dialing:
    • PSTN resources available to a remote server are shared to the local server
  • PSTN re-routing to a networked ScopTEL Server
ScopTEL - How to set up a Server to Server SIP Trunk
Read More