Class of Services

Managing Tenants

A Tenant is a segregated dial plan Container with segregated Reporting structures. Each Tenant can be regarded as its own Customer container without requiring a unique physical installation for each Customer. This feature allows public IP addresses and FQDN’s and hardware to be optimized and shared for multiple Customers saving money on memory, CPU’s, dedicated storage space, and rack space.

Examples:

  • Extension 100 is required for two customers to exist on the same hosted or CPE installation of ScopTEL without creating a VM Container for each Customer. Each Customer can be regarded as a Tenant. Each unique Tenant|Name can support its own Extension 100
ScopTEL - Managing Tenants
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ScopTEL- AdHoc Conference Feature Management

  • ScopServ is very pleased to announce the addition of a new Feature Code known as ‘AdHoc Conference’
  • The purpose of the feature is to allow users with no Admin GUI access to the ScopTEL management interface to create Conference Bridges on the fly.
  • A phone user with access to the AdHoc Conference (Admin) Feature Code by virtue of their extensions’ Class of Service can create virtually unlimited Conference Bridge applications any time one is needed by dialing some codes from their phone.
  • The Admin creator must set the ADMIN PIN code and optionally create USER PIN codes to restrict access to any of their Conference application Extension Numbers.
  • Users Dial the AdHoc Conference (User) Feature Code by virtue of their extensions’ Class of Service then dial the Conference Bridge Extension and the Admin defined PIN code to enter the bridge
  • Anyone with the Admin password of any Conference Bridge extension and a valid Class of Service applied to their extension can use the Conference PIN change Feature Code to quickly change PIN’s on an existing Conference Bridge application
  • The Conference PIN change Feature Code must be carefully safeguarded by Class of Service since it can be used to modify the USER PIN of any existing Conference Bridge application
  • AdHoc Conferences have a limited time to live set to a default of 30 days after which they are automatically deleted.

 

ScopTEL- AdHoc Conference Feature Management
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ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
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How to Make Anonymous Calls From a SIP Trunk

Ever wanted to hide your outgoing Caller ID and make your calls Anonymous?

Refer to this knowledge base document.

ScopTEL-How to Make Anonymous Calls From a SIP Trunk
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How to Configure Class of Service Objects

The Class of Service Manager is used to create objects used to assign permissions or restrictions to Outgoing Lines, Incoming Lines, Extensions, Feature Codes, or Applications.

Great care should be taken when configuring Class of Service objects to prevent unauthorized LD Usage.

Please refer to https://blog.scopserv.com/2012/06/important-security-settings-when-using-class-of-service-cos/ before configuring Class of Service objects.

 

Module 8 - ScopTEL - Class of Service Configuration
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How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.

 

Module 6 - ScopTEL - Interface Groups and Outgoing Lines
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Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
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How to Configure Server to Server SIP Trunking

Server to server SIP trunks are very useful and easy to configure.

DNIS is used to send and receive calls between servers

Usage Cases Implementing DNIS:

  • SIP TIE trunks:
    • A private network is created to dial extensions between systems using Access Codes
  • Tandem Dialing:
    • PSTN resources available to a remote server are shared to the local server
  • PSTN re-routing to a networked ScopTEL Server
ScopTEL - How to set up a Server to Server SIP Trunk
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How to Configure a Mediatrix ISDN Gateway with ScopTEL

ISDN Gateways are very practical for adding ISDN interfaces to the ScopTEL server when SIP trunks are not used but additional features can be added to Legacy PBX’s using ISDN Gateways and leveraging ScopTEL to:

  • Add or replace existing voicemail servers
  • Add conference bridging
  • Add ACD (Automatic Call Distribution/Contact Center)
  • Add CDR (Call Detailed Reports) via ScopSTATS
  • Add Contact Center Reporting via ScopSTATS
  • Add Call Recording via ScopSTATS
  • Add VoIP phones and other mobility features
ScopTEL - Mediatrix ISDN Gateway Configuration
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ScopServ Releases Support For Fixed Mobile Convergence

  • ScopTEL Fixed Mobile Convergence allows a supported SIP Desk phone to hand a call off to a mobile device
  • ScopTEL Fixed Mobile Convergence also allows a mobile device to hand a call off to a ScopTEL extension or external number using PBX resources
  • Follow Me Integration allows one number to access all Fixed and Mobile extensions for all users
ScopTEL - Fixed Mobile Convergence and Follow Me
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