Provisioning

Product Bulletin: Voice Operator Panel is now fully supported by ScopTEL in the Automatic Provisioning System

ScopServ is very pleased to announce that we now fully support Voice Operator Panel in the Automatic Provisioning System.

Minimum software release: scopserv-telephony25-6.9.8.1.20200423

VOP is a very feature rich SIP Softphone with very advanced capabilities including presence, drag and drop, custom directories, CRM integration. VOP is also very easy to mass deploy.

For full product details see http://www.voiceoperatorpanel.com/

Refer to our official documentation:

ScopTEL Voice Operator Panel Provisioining
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How to install ScopTEL on CentOS7

Use this document to install a clean copy of ScopTEL on CentOS7

Module 1 - ScopTEL - CentOS7_-BootDisk-Installation-Guide
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Press Release: ScopTEL Introduces Context Sensitive Help into the Web-GUI

ScopTEL is a constantly evolving product with new features added almost daily.

This constant evolution makes updating documentation very difficult.

So ScopServ is very pleased to announce that we have added Context Sensitive Help to each and every ScopTEL server able to install scopserv-core-6.2.0.2.20200318 and scopserv-server-6.4.0.0.20200318

This package adds the help button to each object in ScopTEL Server, Network, Telephony with the exception of Vendor specific Automatic Provisioning details.

Just click on a help button to launch the help window.

 

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ScopTEL Reserved Call Parking

  • The purpose of Call Parking is to put a call on hold and resume the call from another extension.
  • Legacy Phone systems used to have what were called Square Line Appearances aka Shared Line Appearances. The point of Square Line Appearances was to assign POTS lines to DSS/programmable keys on a phone. If the POTS line received a call the DSS key would blink to show Ringing and the phone would ring for an audible warning. All phones in such an environment would have the same Line Appearances appearing but not necessarily ringing on their DSS keys. If by example extension 221 answered a call on Line 1 and wanted another extension to pick it up they would press the hold button on their phone and tell another extension to press the blinking held line on their phone to retrieve the call. This pre-dates transfer and was never considered a function of a PBX. PBX’s typically use Trunks like ISDN PRI services or in today’s technology use SIP Trunks. These trunks have no concept of Lines in the way that old POTS lines worked. Call Parking was invented to place a call on hold and resume the call somewhere else without having to transfer the caller to another extension.
  • Reserved Parking in an advanced way to Park calls which is especially useful to break up Call Parking configurations into departments. With Reserved Parking each department gets their own Call Park extension and Parking Lots.
ScopTEL - Reserved Parking
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Managing Tenants

A Tenant is a segregated dial plan Container with segregated Reporting structures. Each Tenant can be regarded as its own Customer container without requiring a unique physical installation for each Customer. This feature allows public IP addresses and FQDN’s and hardware to be optimized and shared for multiple Customers saving money on memory, CPU’s, dedicated storage space, and rack space.

Examples:

  • Extension 100 is required for two customers to exist on the same hosted or CPE installation of ScopTEL without creating a VM Container for each Customer. Each Customer can be regarded as a Tenant. Each unique Tenant|Name can support its own Extension 100
ScopTEL - Managing Tenants
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Configuring BLF for Pickup Groups

Configuring BLF for Pickup Groups

Background and Pre-Requisites for Pickup Groups with BLF lights
A configured Pickup Group puts more than one extension into a Group ID
A Feature Code or the BLF button itself can be used to answer any ringing Extension in the configured Group ID
For each new Pickup Group ScopTEL automatically assigns a Hint (BLF) which can be added as a BLF context to a supported SIP Phone.
This document will explain how to provision a phone to support one or more Busy Lamp Field buttons for Extensions|Pickup Groups
Pre-Requisites:
A phone that supports BLF keys which is also included by https://blog.scopserv.com/2019/04/supported-sip-devices-in-the-scoptelautomatic-provisioning-system/
Not all Cisco phones support BLF so you must reference https://blog.scopserv.com/2017/07/scoptel-cisco-sip-phone-integration/
scopserv-telephony25-6.6.6.0.5.20190520.el6.scopserv.noarch or higher
The following phones support APS BLF Key|BLF|BLF Mode|Pickup Group drop list configuration
Yealink, Astra, Grandstream, Panasonic, Snom
Polycom phones must be configured with either Speed Dial|Buddy Watch|True or BLF with the Extensions|Pickup Groups|Group ID|Hint
(BLF)|<context> manually entered into the Destination/Extension field

ScopTEL - Configuring BLF for Pickup Groups
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How to Provision Bria Soft Phone

If you have purchased a valid license from http://www.counterpath.com you can use this document to provision your Bria Soft Phone

 

ScopTEL - How to Provision Bria
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Securing Configuration Files with HTTP Authentication

  • Hackers are routinely scanning IP addresses for open ports and if they find an IP address vulnerable to brute force scanning they will execute a remote Provisioning scan using the first 6 digits of popular vendor ID’s like Polycom, Yealink and then brute force the last 6 digits of a 12 digit MAC address.
  • By example a ScopTEL server using the default HTTP listen port of 5555 can be attacked using this method. Other vendors are also vulnerable on whatever HTTP listen port they use to remotely provision IP phones.
  • TFTP is especially vulnerable on UDP port 69 because no specific path is required to the MAC.cfg file. Only the <MAC>.cfg variable is required to harvest the MAC.cfg file. TFTP should be denied on the Firewall whenever possible.
  • If you have enabled Telephony>Configuration>Security>Flood Protection and the ScopTEL Firewall and Telephony Flood Protection (Fail2ban) Service then the remote attacker’s IP address will be blacklisted by the Firewall when a brute force attack is detected.
  • But if the remote attacker knows of a valid MAC address on the network then this MAC.cfg file can easily be harvested unless HTTP Authentication is configured. The exact methodology won’t be published here as this should not be public knowledge.
  • This document will explain how to lock down a server using HTTP Authentication

 

ScopTEL - Securing Configuration Files with HTTP Authentication
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How to Setup Paging in ScopTEL

Download our white paper on Paging support in ScopTEL

ScopTEL - How to Setup Paging
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ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
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