VoIP Provider

Press Release: ScopTEL Introduces Context Sensitive Help into the Web-GUI

ScopTEL is a constantly evolving product with new features added almost daily.

This constant evolution makes updating documentation very difficult.

So ScopServ is very pleased to announce that we have added Context Sensitive Help to each and every ScopTEL server able to install scopserv-core-6.2.0.2.20200318 and scopserv-server-6.4.0.0.20200318

This package adds the help button to each object in ScopTEL Server, Network, Telephony with the exception of Vendor specific Automatic Provisioning details.

Just click on a help button to launch the help window.

 

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VoIP.ms Interoperability With ScopTEL Announcement

ScopServ International Inc. is pleased to announce their SIP interoperability with VoIP.ms

https://voip.ms/en/company/about

Founded in 2007, VoIP.ms was built by a group of IT and business professionals who believed there was a better way to bring Internet phone services to companies who, like them, had a desire for high-calibre communications solutions.

Being strictly Bring-Your-Own-Device, VoIP.ms does away with the limitations and costly hand-holding that come along with some telephony providers. This allows us to give unlimited focus to maintaining a widely-accessible and feature-rich service.

With offices in Canada, and Mexico, and access points across the globe, VoIP.ms has developed into a truly international business that serves over 75,000 clients, worldwide.

The following documentation includes the interoperability configurations required for ScopTEL to interoperate with a voip.ms SIP trunk.

 

ScopTEL-VoIP.ms_SIP-T_Interop_Requirements

 

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How To Configure ScopTEL with NAT (Network Address Translation)

ScopTEL includes a SBC that does a very good job of handling NAT’d extensions and trunks when the peer supports RPORT.

This article covers the recommended configuration for ScopTEL and NAT.

  • ICE/STUN/TURN are not mandatory and aren’t recommended
  • There are mandatory settings when ScopTEL is not exposed directly to the Internet on its public interface and its sitting behind a third party NAT router. This article does not cover third party router configurations or port forwarding requirements.
  • The default ports used for ScopTEL SIP traffic are:
  • udp/5060 (used for UDP SIP signalling traffic)
  • tcp/5060 (used for TCP SIP signalling traffic)
  • tcp/5061 (used for TLS/SRTP SIP signalling traffic)
  • udp/10000-20000 (used for UDP SIP RTP traffic)
  • tcp/10000-2000 (used for SIP SRTP traffic)

 

ScopTEL - Configuring ScopTEL for NAT
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ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

ScopTEL-Bell_Canada_SIP-T_Interop_Requirements
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How to Make Anonymous Calls From a SIP Trunk

Ever wanted to hide your outgoing Caller ID and make your calls Anonymous?

Refer to this knowledge base document.

ScopTEL-How to Make Anonymous Calls From a SIP Trunk
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Introduction to PSTN Interfaces and Gateways

FXO/FXS ports, BRI/PRI T1/E1, SIP are all examples of PSTN Interfaces.

These can be card based or gateways or native protocols in ScopTEL.  If you are confused or looking for additional information then  please read this introductory documentation.

 

Module 5 - ScopTEL - PSTN Interfaces and Gateways
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How To Configure a ScopTEL Installation From Start to Finish

If you have already installed ScopTEL on a server and aren’t sure what to do next then follow this comprehensive configuration guide:

ScopServ - Basic Installation Hierarchy for Telephony Server 2019
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How to Configure Server to Server SIP Trunking

Server to server SIP trunks are very useful and easy to configure.

DNIS is used to send and receive calls between servers

Usage Cases Implementing DNIS:

  • SIP TIE trunks:
    • A private network is created to dial extensions between systems using Access Codes
  • Tandem Dialing:
    • PSTN resources available to a remote server are shared to the local server
  • PSTN re-routing to a networked ScopTEL Server
ScopTEL - How to set up a Server to Server SIP Trunk
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How to Configure a Mediatrix ISDN Gateway with ScopTEL

ISDN Gateways are very practical for adding ISDN interfaces to the ScopTEL server when SIP trunks are not used but additional features can be added to Legacy PBX’s using ISDN Gateways and leveraging ScopTEL to:

  • Add or replace existing voicemail servers
  • Add conference bridging
  • Add ACD (Automatic Call Distribution/Contact Center)
  • Add CDR (Call Detailed Reports) via ScopSTATS
  • Add Contact Center Reporting via ScopSTATS
  • Add Call Recording via ScopSTATS
  • Add VoIP phones and other mobility features
ScopTEL - Mediatrix ISDN Gateway Configuration
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VoIPmonitor QoS assessment tool now available for installation on ScopTEL

VoIP is a beautiful thing but not if your network is the source of bad voice quality and you cannot prove the source of the problem.

Most of the time the problem is caused by newtork latency, lack of bandwidth, or packet loss.  The G.107 E Model is a great tool to assess a network and determine the MOS of phone call(s).  ScopServ has published a must read guide on QoS at https://blog.scopserv.com/2012/07/scopserv-advanced-training-on-qos-and-vlans/

VoIPmonitor is a third party tool that is pretty easy to install and can easily generate a QoS report and it has a lot of other cool features.

http://www.voipmonitor.org

Installing VoIPmonitor using the ScopServ package manager will automatically build a working installation fo VoIPmonitor.
To install VoIPmonitor you must obtain a 30 day trial license or purchase a Server license from VoIPmonitor.
http://www.voipmonitor.org/buy

Disclaimer: ScopServ does offer any support of any kind for VoIPmonitor.  Support requests must be made directly to VoIPmonitor and all support documentation is available from their website.  http://www.voipmonitor.org

How to install VoIPmonitor on ScopTEL (assuming your software maintenance is active):

From Linux console type:

scopserv_yum update

Login to the ScopTEL GUI and edit MySQL Server and check Enable TCP/IP listening ? [x]

Save

mysqltcplisten

 

Log Out of the ScopTEL GUI

From Linux console type:

service mysqld restart

scopserv_yum install voipmonitor

service scopserv restart

Login to your account at http://www.voipmonitor.org and copy your license data to clipboard

voipmonitorlicense

 

Login to the ScopTEL GUI

Click on the VoIPmonitor Tools menu in the ScopTEL GUI and paste your key.

toolsvoipmonitorlicense

 

After clicking on ‘Recheck’ your installation should be finished

installfinishederror

But you will probably see this error when you click on Installation is Finished.

installfinishederrorignore

Click OK and ignore the error.  A ScopTEL crond task will automatically execute this command.

From Linux console type:

service voipmonitor start

Now you can click on Tools>VoIPmonitor in the ScopTEL GUI and start using VoIPmonitor.

You may need to edit the network interface(s) that VoIPmonitor is configured to monitor.

voipmonitorethconfig

 

If you edit and save this configuration you must…

From Linux console type:

service voipmonitor restart

 

Then open the ScopTEL GUI and go to Tools>VoIPmonitor to see VoIPmonitor options and reports.

voipmonitorworking

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