VoIP Provider

How To Configure a ScopTEL Installation From Start to Finish

If you have already installed ScopTEL on a server and aren’t sure what to do next then follow this comprehensive configuration guide:

ScopServ - Basic Installation Hierarchy for Telephony Server New Design v04
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How to Configure Server to Server SIP Trunking

Server to server SIP trunks are very useful and easy to configure.

DNIS is used to send and receive calls between servers

Usage Cases Implementing DNIS:

  • SIP TIE trunks:
    • A private network is created to dial extensions between systems using Access Codes
  • Tandem Dialing:
    • PSTN resources available to a remote server are shared to the local server
  • PSTN re-routing to a networked ScopTEL Server
ScopTEL - How to set up a Server to Server SIP Trunk
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How to Configure a Mediatrix ISDN Gateway with ScopTEL

ISDN Gateways are very practical for adding ISDN interfaces to the ScopTEL server when SIP trunks are not used but additional features can be added to Legacy PBX’s using ISDN Gateways and leveraging ScopTEL to:

  • Add or replace existing voicemail servers
  • Add conference bridging
  • Add ACD (Automatic Call Distribution/Contact Center)
  • Add CDR (Call Detailed Reports) via ScopSTATS
  • Add Contact Center Reporting via ScopSTATS
  • Add Call Recording via ScopSTATS
  • Add VoIP phones and other mobility features
ScopTEL - Mediatrix ISDN Gateway Configuration
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VoIPmonitor QoS assessment tool now available for installation on ScopTEL

VoIP is a beautiful thing but not if your network is the source of bad voice quality and you cannot prove the source of the problem.

Most of the time the problem is caused by newtork latency, lack of bandwidth, or packet loss.  The G.107 E Model is a great tool to assess a network and determine the MOS of phone call(s).  ScopServ has published a must read guide on QoS at https://blog.scopserv.com/2012/07/scopserv-advanced-training-on-qos-and-vlans/

VoIPmonitor is a third party tool that is pretty easy to install and can easily generate a QoS report and it has a lot of other cool features.

http://www.voipmonitor.org

Installing VoIPmonitor using the ScopServ package manager will automatically build a working installation fo VoIPmonitor.
To install VoIPmonitor you must obtain a 30 day trial license or purchase a Server license from VoIPmonitor.
http://www.voipmonitor.org/buy

Disclaimer: ScopServ does offer any support of any kind for VoIPmonitor.  Support requests must be made directly to VoIPmonitor and all support documentation is available from their website.  http://www.voipmonitor.org

How to install VoIPmonitor on ScopTEL (assuming your software maintenance is active):

From Linux console type:

scopserv_yum update

Login to the ScopTEL GUI and edit MySQL Server and check Enable TCP/IP listening ? [x]

Save

mysqltcplisten

 

Log Out of the ScopTEL GUI

From Linux console type:

service mysqld restart

scopserv_yum install voipmonitor

service scopserv restart

Login to your account at http://www.voipmonitor.org and copy your license data to clipboard

voipmonitorlicense

 

Login to the ScopTEL GUI

Click on the VoIPmonitor Tools menu in the ScopTEL GUI and paste your key.

toolsvoipmonitorlicense

 

After clicking on ‘Recheck’ your installation should be finished

installfinishederror

But you will probably see this error when you click on Installation is Finished.

installfinishederrorignore

Click OK and ignore the error.  A ScopTEL crond task will automatically execute this command.

From Linux console type:

service voipmonitor start

Now you can click on Tools>VoIPmonitor in the ScopTEL GUI and start using VoIPmonitor.

You may need to edit the network interface(s) that VoIPmonitor is configured to monitor.

voipmonitorethconfig

 

If you edit and save this configuration you must…

From Linux console type:

service voipmonitor restart

 

Then open the ScopTEL GUI and go to Tools>VoIPmonitor to see VoIPmonitor options and reports.

voipmonitorworking

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How to establish a SIP trunk between ScopTEL IP PBX and VoIP provider B2B2C

We will see in this article how to configure a Scopserv system so it can communicate with Montreal based SIP trunk provider, B2B2C.

Two steps are required in order to use an external link, and two other steps are optional:

Creation of a VoIP Account
Creation of an incoming line (optional)
Creation of an outgoing line (optional)
Update of the appropriate Class of Service (CoS)

Creation of the VoIP Account

In the Telephony -> Interface menu , in the VoIP Account TAB, click on ‘Add New VoIP Account ‘

General Tab:  Create a SIP trunk type Ami. name the instance B2B2C.
Server Tab:     Specify the server address in the box B2B2C Host / IP, the host mode is set to specific. If you have a username and password, specify it. Register as a user agent is optional.
Network Tab: Check boxes: Trunk behind a Nat, Unsecure Port and Invites (required for incoming calls), and Qualifier
Options Tab:  Automatic Mode DTMF (RFC2833/Inband)

Save configuration.

Creation of incoming line

In the menu Telephony –> Lines, incoming line Tab, click  ‘Add a new line’

General tab: Type Post (DNIS), Indicate in the box Post the phone number assigned to you.
Destination tab: Select the desired destination, such a position.
Options tab: Select the trunk created in the previous step, in this case B2B2C.

Save configuration.

Creation of an outgoing line

In the menu Telephony –> Lines,  outgoing line Tab, click  ‘Add a new line ‘

General tab: Name your line, for example B2B2C B2B2C and enter the trunk.
Dial String tab: Simply put in first, choose a custom dial string and enter ‘X’. This configuration is not adequate but to validate the operation.
Caller ID tab: Click Force the outgoing caller ID, and specify your main phone number and the name of the company. This is mandatory.

Save configuration

Update the Class of Service (CoS)

In the menu Telephony –> Manager, Class of Service Tab, choose the Class of Service where you have defined your internal extensions.

Outgoing Lines tab:  Either you check the ‘Allow all outgoing lines’ or you include the B2B2C line in the list authorized lines.

Save configuration

 

NOTE: You need to register every 3600 seconds with this supplier. This parameter can be changed in the menu Configuration –> Channels –> SIP Channel Tab, under the SIP Option section.

Max length of incoming registration : 3600
Default length of incoming/outgoing registration : 120

There you go… The only thing left is to validate the configuration and make tests.

Thank you and have a great day !!!

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