Enable Instant Messaging (XMPP) Service on ScopTEL PBX

We will look at how to setup an Instant Messaging server on ScopTEL PBX using a free and open source XMPP based IM server.

Openfire is a real time collaboration (RTC) server dual-licensed under the Open Source GPL and commercially. It uses the only widely adopted open protocol for instant messaging, XMPP (also called Jabber). Openfire offers rock-solid security and performance.

 

Install Openfire package

First we need to login as administrator into the ScopTEL PBX GUI and go on Server -> Packages Manager -> Version Informations. You must verify that the Openfire package is installed. If not, you have to click on the Install link displayed on the Status column.

Install Openfire from Packages Manager

Install Openfire from Packages Manager

 

Enable Instant Messaging integration

Now that Openfire package is installed, you must go to Telephony -> Configurations -> Modules and enable the Instant Messaging/Presence Integration option then click on the Save button.

Enable Instant Messaging module

Enable Instant Messaging module

 

You must now go to Telephony -> Configuration -> Instant Messaging menu. In the “Server Name” and “SIP Server” sections, fill in the domain for your local environment and click Save.

Instant Messaging options

Instant Messaging options

 

The next step is to enable the Instant Messaging service in the automatic boot process, you must go to Telephony -> General -> Services Status, click on the “Edit Service” button and check the service.

Enable Instant Messaging service

Enable Instant Messaging service

 

 

Create Instant Messaging extensions

Now let’s us create a new account for XMPP.  Instant Messaging account are configured on Telephony -> Extensions -> Phones. Create or edit an existing extensions and go on the User Options tab and check the “Enable Instant Messaging” option.

Enable Instant Messaging on Extensions (Phones)

Enable Instant Messaging on Extensions (Phones)

 

Go on the Instant Messaging tab, fill in the “Username” and “Password” and click on “Save“.

Instant Messaging authentication

Instant Messaging authentication

 

[note color=#ddd]Note:  You must  issue a Commit in Telephony GUI after configuration modification. You must also verify that the Instant Messaging service is running in order to update Openfire settings and users during the Commit[/note]

 

Open Ports in your Firewall

If you have a Firewall in place you’ll need to open some ports before we can start configuring Openfire through its web interface. Openfire uses ports 5222 and 7777  for client connections and file transfer proxy respectively.  If you use integrated ScopServ Firewall like I do, then go on Network -> Firewall and add Inbound rules for theses port.

 

DNS configuration in Jabber/XMPP

XMPP is a decentralized network, and relies heavily on DNS to achieve this. Any Jabber/XMPP user is identified by their address (JID) in the form ‘username@domain’, where the domain identifies the server that their account exists on.

In order for clients to connect and log in, they need to find the IP address of the server associated with their JID. Similarly remote servers which need to forward a message to a user also need to contact that user’s server to pass that message on.

This is achieved by looking up the domain in DNS, and most domains will need no extra configuration for XMPP. There are cases however that you will want or need to add/update your DNS records – this page explains when, why and how.

http://prosody.im/doc/dns

 

You can now log using your IM client

We highly recommend to use ScopCOMM client but you can use any IM client that supports XMPP to sign up with your Instant Messaging server.

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How to implement Skill Based Routing (ACD) on ScopTEL PBX

Skills Based Routing Definition

The following is the Wikipedia definition for Skills Based Routing:

[note color=#ddd]“Skills based routing (SBR) is a call assignment strategy used in call centers to assign incoming calls to the most suitable agent, rather than simply choosing the next available agent. It is an enhancement to the Automatic Call Distributor systems (and IVR systems) found in most call centers. The need for skills based routing has arisen as call centers have become larger and dealt with a wider variety of call types.”[/note]

 

Best way to describe Skill Based Routing is with an example.  If you have 3 agents in a call group each having a different skill level in their certain field :

  • Agent 1 best knows Windows and only speak French
  • Agent 2 best knows Linux and speak both English and French
  • Agent 3 best knows MacOSX speak French and moderate English

But each person may know a bit about the other skills. Each Agent has a weight rating:

[table style=”3″]

Agent Windows Linux MacOSX French English
Agent 1 100 50 25 100 0
Agent 2 25 100 50 100 100
Agent 3 50 25 100 100 50

[/table]

Example:

4 calls come, 2 asking for Windows support, one for Mac Support and one for Linux support
Agent 1 was free gets the first windows call
Agent 2 was free gets the second windows call
Agent 3 was free get the first Mac call
Caller 4 waits until an agent gets free for the system to reevaluate the skill table

Advantages of this method over a traditional Queue (ACD ):

  • Do not need to create a Queue for each language, department, etc (skills)
  • Used to train agents to build up their skill level
  • Used to get the best quality support to the calling client
  • Saves time of the higher trained agents (gets them away from password reset requests)

 

Requirements

If you want to use Skill Based Routing, the minimal requirements are:

  • ScopServ Telephony 2.5
  • Asterisk 1.8

 

Create the skills

You can create multiple Skills on the ScopTEL PBX using the Telephony -> Queues and Agents (ACD) -> Skill Based Routing menu.

Skills

Create a Skill Rules set

A Skill Rules set is a list of conditions that can be created on Telephony -> Queues and Agents (ACD) -> Skill Based Routing menu. Each conditions are evaluated against each Agent in order to see if it matches. The call is distributed according to the matching rule.

Each rule has two parts:

  • the first part is a dynamical condition. If its evaluation is false, the next rule is tried;
  • the second part is tested against queue member’s skills, to define a selection

You can get more details about Conditions, Rules,  and Arithmetic/logical operators, that can be used on a rules, on the Definition tab.

Skill Base rule

Skill Base rule

 Important Note : Never use <= or >= operators otherwise the rule will be omitted !

Once the Skill Routing Rule is created the list view will look like the following :

Skill Routing Rules

Skill Routing Rules

 

Apply the skills to the agents

 

Now that all the skills are created you may assign them to the agents on the  Telephony -> Queues and Agents (ACD) -> Agents menu under the Options tab.   You can specify  custom skills on a per agent basis like :

 

If you have multiple agents that share same Skills, you can go on  Telephony -> Queues and Agents (ACD) -> Skill Based Routing and create Skill Groups that can be assigned to agents.

Skills Groups

Skills Groups

 

 

Assign Skills to a destination

Now that skill rules are created and skills assigned to agents, you must assign the Skill Based Rule  to a Queue (ACD). In this sample, we assign the rule to a Queue directly on an Auto Attendant (IVR):

Assign Skill Based Rule

Assign Skill Based Rule

 

 

[note color=#ddd]

Note:  You must  issue a Commit in Telephony GUI after configuration modification.

Be carefull to have at least one Agent skills matching the first Rule of the Rules Set, otherwise the Queue Application will hangup incoming calls, omitting the following rules.

[/note]

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ScopServ Developper Kit for Linux (PHP classes)

ScopServ released today the first version of its ScopDEV (SDK) for Linux (PHP classes).

This PHP class API has been eagerly awaited by the community and follows the Windows API released about 6 months ago.

It comes with some 50 samples and will enable any PHP programmer to interface with our flagship software, ScopTEL IP PBX.

You can download this SDK at the following address: http://www.scopdev.com/

 

 

 

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How to use Cepstral Text-to-Speech (TTS) support on ScopTEL

In order use Text-to-Speech engine on the ScopServ Telephony Server GUI, you must install Cepstral.

We’re going to walk you through installing Cepstral with the Cepstral Allison voice. But there are numerous other voices. You can check all of them out on the Cepstral demo site. Just be sure to select only the 8kHz voices which are specifically designed to support telephony applications.

 

Installing Cepstral

Be sure you choose the correct i386-Linux version for your system. You can’t use the 32-bit version on a 64-bit CentOS system, e.g. the new 64-bit ISO of ScopServ Telephony Server. But the same license key works for both the 32-bit and 64-bit versions of the same voice.

For the 32-bit version of ScopServ Telephony Server, log into your system as root and enter the following commands:

 

[note color=#ddd]cd /root
wget http://www.cepstral.com/downloads/installers/linux32/Cepstral_Allison-8kHz_i386-linux_6.0.1.tar.gz
tar -zxvf Cepstral*
cd Cepstral_Allison-8kHz_i386-linux_6.0.1
./install.sh
[/note]

For the 64-bit version of ScopServ Telephony Server, log into your system as root and enter the following commands:

 

[note color=#ddd]cd /root
wget http://www.cepstral.com/downloads/installers/linux64/Cepstral_Allison-8kHz_x86-64-linux_6.0.1.tar.gz
tar -zxvf Cepstral*
cd Cepstral_Allison-8kHz_x86-64-linux_6.0.1
./install.sh[/note]

After you’ve read the license, type yes to install the voice on your system, Accept the default locations for the installation. When the installation completes, issue the following command:

 

[note color=#ddd]echo /opt/swift/lib > /etc/ld.so.conf.d/cepstral.conf
ldconfig[/note]

 

Configure Text-to-Speech

Once the Cepstral TTS application is installed, you can start using it right away on the ScopTEL PBX. New options to enable Text-to-Speech (TTS) are available on the following sections of the Telephony module and allow to customize the announce messages :

  • Audio -> IVR Prompts
  • Applications -> Application
  • Applications -> Auto Attendant (IVR)
  • Queue (ACD) -> ACD
  • Configuration -> Hangup Cause
Text to Speech (TTS)

Text to Speech (TTS)

 

 

Using SSML Language

Cepstral voices support the Speech Synthesis Markup Language (SSML). SSML provides a wide range of control over how input text is read by a TTS engine. For example, with SSML, one can alter prosody attributes, such as rate, pitch, and volume, insert pauses of any length, change the speaking voice while reading, and control many other aspects of how the text is read by the synthetic voice.

The Voice Browser Working Group has sought to develop standards to enable access to the Web using spoken interaction. The Speech Synthesis Markup Language Specification is one of these standards and is designed to provide a rich, XML-based markup language for assisting the generation of synthetic speech in Web and other applications.

More information can be found on on the W3’s SSML 1.0 specificiation available on http://www.w3.org/TR/speech-synthesis11/

We also recommand to read Cepstral SSML FAQ on http://www.cepstral.com/support/faq/customization/ssml.html

 

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ScopServ Hardening Guide – Enhance System Security

This guide is designed to provide you with essential information about how to harden the ScopServ Telephony PBX server. You should use this guide as part of your overall security strategy for ScopTEL.

 

Password Policy

Hopefully you already use strong passwords, but if you are not, then try to choose passwords that contain:

  • Minimum of 8 characters
  • Mix of upper and lower case letters
  • Mix of letters and numbers
  • Non alphanumeric characters (e.g. special characters such as ! ” £ $ % ^ etc)

The benefits of strong passwords have an impact on all aspects of systems security.

How to change the ‘admin’ password

The default user name to log into the ScopTEL PBX is admin and the default password is admin. To improve the security of your server, you should change the administrative password immediately after installing the server.

Log into the GUI and click on Tools -> Password and enter a new password

Tools -> Password

Tools -> Password

Enable SSL access on the GUI

HTTPS is a secure communications channel that is used to exchange information between a client computer and a server. It uses Secure Sockets Layer (SSL). To enable SSL in ScopTEL and encrypt/decrypt the information that is transferred over the network, you must first log into the GUI  and …

  • Go to Configuration -> Server -> Configuration
  • Go to the Security (SSL) tab and click on ‘Edit’ button
  • Click on ‘Enable SSL’ then check the ‘Use Self-Sign SSL key’ option.
  • Click on ‘Save’
Server -> Configuration -> SSL

Server -> Configuration -> SSL

How to protect the SSH server

We recommend to change the default root password and to create a dedicated user that will be used to log into the server.

Change the ‘root’ password :

  • Log into the server using SSH, we recommend to use ‘putty’ as client.
  • Enter the IP of the SSH server and click on Connect/Open
  • At the login prompt, enter: root
  • The default password is: scopserv

Add a new username:

  • From SSH do ‘ adduser admin ‘
  • Disable SSH root login from the Server

Protect against SSH brute-force

If you are using SSH to connect into your server console, then you will sooner or later notice someone trying to hack into your box using dictionary attacks.

  • Go to Configuration -> Server -> SSH Server
  • Open the Security tab and click on ‘Edit’ button
  • Enable the option ‘Automatically blocks SSH attacks’
  • Click on Save

Once DenyHosts enabled, you must enable Service on boot :

  • Go to Configuration -> Server -> General and click on Edit Services
  • Enable the ‘DenyHosts’ service and click ‘Save’
SSH Bruteforce Protection

SSH Bruteforce Protection

Firewall

Firewall policies consist of one or more rules that work together to allow or block users from accessing the network.  The ScopTEL integrated firewall protects your server from undesirable traffic.

  • Go to Configuration -> Network -> Firewall
  • Click on Configuration Wizard and follow instructions.

If you need remote access to the server, you need to allow traffic to ports 22/tcp (SSH) and 5555/tcp (GUI). In case of VoIP protocols, you can allow traffic to  5060/udp (SIP), 4569/tcp (IAX2) and range 10000-20000/udp (RTP).

Network -> Firewall

Network -> Firewall

 

Protect against SIP/IAX2 brute-force

Brute force attacks essentially allow an attacker to run an automated application/script that will try to determine an account’s password from a given list of passwords (dictionary file).  If you are using ScopTEL PBX, you could take advantage of the ‘Flood Protection’ system under Telephony configuration.

  • Go to Configuration -> Telephony -> Configuration
  • Open the Security tab and click on the ‘Edit’ button
  • On the ‘Flood Protection’ section, enable the ‘Automatically blocks SIP/IAX2 attacks’ option and click on ‘Save’
Password Policy

Password Policy

Password Policy

password policy is a set of rules designed to enhance computer security by encouraging users to employ strong passwords and use them properly. A password policy is often part of an organization’s official regulations and may be taught as part of security awareness training. The password policy may either be advisory or mandated by technical means.

Voicemail Password:

  • Go to Configuration -> Telephony -> Configuration
  • Open the Security tab and click on the ‘Edit’ button
  • Enable the Trivial Password Check
  • Set the Minimum Length (ex. 6 digits)
SIP / IAX2 Password Policy:
  • Go to Configuration -> Telephony -> Configuration
  • Open the Security tab and click on the ‘Edit’ button
  • Enable the Password Policy option and click ‘Save’

Define Access Control List for Extensions (SIP/IAX2)

An Access Control List refers to rules that are applied to SIP/IAX2 protocols, each with a list of hosts and/or networks permitted to use the service.  Access control lists can generally be configured to control both inbound and outbound traffic, and in this context they are similar to firewalls.

  • Go to Configuration -> Telephony -> Extensions
  • Go to the Security (ACL) tab and click on ‘Add a new ACL’
  • Set the name of the group (ex. Local) and add list of allowed IP/networks
  • Click on ‘Add’ to save the new group
  • Go to Configuration -> Telepony -> Extensions
  • Go to the Phones tab, select an extension and click on ‘Edit’ button
  • Go to the ‘Authentication’ tab and select the group (ex. Local) on the ‘Security (ACL) Mode’ option

 

Access Control List (ACL)

Access Control List (ACL)

 

 

VoIP Distributed Blacklist

VoIPBL is a distributed VoIP blacklist that is aimed to protects against VoIP Fraud and minimizing abuse for network that have publicly accessible PBX’s and it fully integrated on the ScopTEL PBX.  This application also allow to blacklist and/or whitelist specific countries or Regional Internet Registry (eg. ARIN) and interact directly with the Network Firewall.

  • Go to Configuration -> Telephony -> Configuration
  • Open the Security tab and click on the ‘Edit’ button
  • Check the option Enable VoIP Blacklist support and click Save.

 

VoIP Distributed Blacklist

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How to Backup and Restore a ScopTEL PBX

You can configure a regular backup schedule to ensure that you have a copy of your all your ScopServ configuration, Voicemail and Call Reports (CDR/ACD/IVR). Backups can be stored on the file system, on a remote FTP or SSH server, burn to a CD/DVD or be sent by Email. We also support  full and incremental backup for most medias and files can be compressed as ZIP, TGZ or ISO files.

You can also restore a previous backup, in case of data loss or a major configuration fault.

 

Create a new Backup Schedule

To create a new backup schedule, simply open the ScopServ GUI and go on Server -> Backup and click on Add a new Backup.

We recommend to give this backup a friendly name (e.g. “Daily”, “Reports” or “Voicemail”)  to accurately identify what you’re backing up, this will make future restores easier.

On the Modules tab, you can select which modules (Server, Telephony, etc) and options (Configuration, reports, Voicemail, Provisioning Files, etc) to include in this backup. Please note that some options like Voicemail messages, Music-On-Hold (MOH) or Record/Monitor sound files could seriously increase the size of your backups because you are backing up potentially large audio files.

It is highly recommended to do external backups using the SYNC method.  Local backups can use all available disk space and affect call processing.  SYNC Incremental backups avoid file size restrictions by most compression algorithms.

You can configure your own schedule on the Scheduler tab using the Hours, Minutes and Weekdays select boxes.

Backup Configuration

Restore from Backup

In order to restore a previously generated backup, you must go on Server -> Backup and click on the Restore button.  You will need to specify the source of the backup (e.g. from an FTP server or local files). Once ready, simply click on the Restore button on the bottom of the popup window.

Restore from Backup

 

If no errors are encounter during the restore then all data included on the backup will be instantly visible on the GUI.

Module 17 - ScopTEL - Backup and Restore

There are additional options to do backup and restore using Putty and WinSCP

Module 18 - ScopTEL - Backup_Restore Using Putty_WinSCP

 

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How to establish a SIP trunk between ScopTEL IP PBX and VoIP provider B2B2C

We will see in this article how to configure a Scopserv system so it can communicate with Montreal based SIP trunk provider, B2B2C.

Two steps are required in order to use an external link, and two other steps are optional:

Creation of a VoIP Account
Creation of an incoming line (optional)
Creation of an outgoing line (optional)
Update of the appropriate Class of Service (CoS)

Creation of the VoIP Account

In the Telephony -> Interface menu , in the VoIP Account TAB, click on ‘Add New VoIP Account ‘

General Tab:  Create a SIP trunk type Ami. name the instance B2B2C.
Server Tab:     Specify the server address in the box B2B2C Host / IP, the host mode is set to specific. If you have a username and password, specify it. Register as a user agent is optional.
Network Tab: Check boxes: Trunk behind a Nat, Unsecure Port and Invites (required for incoming calls), and Qualifier
Options Tab:  Automatic Mode DTMF (RFC2833/Inband)

Save configuration.

Creation of incoming line

In the menu Telephony –> Lines, incoming line Tab, click  ‘Add a new line’

General tab: Type Post (DNIS), Indicate in the box Post the phone number assigned to you.
Destination tab: Select the desired destination, such a position.
Options tab: Select the trunk created in the previous step, in this case B2B2C.

Save configuration.

Creation of an outgoing line

In the menu Telephony –> Lines,  outgoing line Tab, click  ‘Add a new line ‘

General tab: Name your line, for example B2B2C B2B2C and enter the trunk.
Dial String tab: Simply put in first, choose a custom dial string and enter ‘X’. This configuration is not adequate but to validate the operation.
Caller ID tab: Click Force the outgoing caller ID, and specify your main phone number and the name of the company. This is mandatory.

Save configuration

Update the Class of Service (CoS)

In the menu Telephony –> Manager, Class of Service Tab, choose the Class of Service where you have defined your internal extensions.

Outgoing Lines tab:  Either you check the ‘Allow all outgoing lines’ or you include the B2B2C line in the list authorized lines.

Save configuration

 

NOTE: You need to register every 3600 seconds with this supplier. This parameter can be changed in the menu Configuration –> Channels –> SIP Channel Tab, under the SIP Option section.

Max length of incoming registration : 3600
Default length of incoming/outgoing registration : 120

There you go… The only thing left is to validate the configuration and make tests.

Thank you and have a great day !!!

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Installing Old Packages from the Repository

We may need to install some old packages such as the Asterisk version in your ScopTEL PBX server. Let’s use installing a older version of Asterisk 1.8 as the example to introduce how to install old packages from the repository using yum.

By now, suppose we have install asterisk18-1.8.12.0 in the server  and we want to install some older version available in the repository.

First find out all the asterisk18 packages  in the repository by:

[note color=”#ddd”] # scopserv_yum list –showduplicates asterisk18[/note]

All the Asterisk 1.8.x packages will be listed like this:

[note color=”#ddd”] Installed Packages

asterisk18.x86_64             1.8.12.0-1.el5.scopserv                      installed

Available Packages
asterisk18.x86_64             1.8.4-3.el5.scopserv                          scopserv
asterisk18.x86_64             1.8.10.0-1.el5.scopserv                      scopserv
asterisk18.x86_64             1.8.11.0-4.el5.scopserv                      scopserv
asterisk18.x86_64             1.8.11.1-1.el5.scopserv                       scopserv
asterisk18.x86_64             1.8.12.0-1.el5.scopserv                      scopserv[/note]

We find out that 1.8.10.0 package is available. We can install it now:

[note color=”#ddd”] # rpm -e –nodeps asterisk18

# scopserv_yum install asterisk18-1.8.10.0-1.el5.scopserv[/note]

Then “scopserv_yum” will install the older version. For other packages, the method is similar with asterisk18. We just need to replace asterisk18 with the package name above.

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Important Security settings when using Class of Service (CoS)

Class of Service (CoS) is where you configure permissions for extensions, incoming lines, applications, features codes, outgoing lines, etc. It very important to properly configure each Class of Service, because this is where all validation for routing is done (examples: if an incoming line,  extension, or if an outgoing line route exists)

To add, modify or delete a Class of Service, login to the ScopServ GUI, and click on Telephony -> Manager- > Class of Services

In each Class of Service, you have different sections where you can set different permissions.

On the Services tab, you can specify which feature code(s)  (Voicemail, Agent Login, Call Forward, DND, etc.) are available. It is not recommended to use the ‘All Features’ option when the Class of Service is used by an “untrusted” source. So if the users that will use this Class of Service do not need full access then do not check the ‘All Features’ option and instead select individual features codes that will be available.

On the Applications tab, you can specify which applications (created on Applications -> Application) are available. It is not recommended to use the ‘All Applications’ option when the Class of Service is used by an “untrusted” source. If you check ‘All Applications ‘ and have a custom application that executes a “sensitive” task (example: turn off the alarm system) then this is a major security risk, this is why you must select individual permissions.

On the Local Extensions tab, you can specify which extensions are reachable. If you want all extensions to be available for users that use this Class of Service, then simply check the ‘ All Extension ‘ option. If you want to restrict the ability to reach some local extensions then select a list of allowed local extensions.

On the Outgoing Lines tab, you specify which outgoing lines you want to be reachable. You can set the line priority (examples: 011X must be defined before X. else 011X will never be reachable). If some users need access only to local/national calls but must not be able to make international calls, or be restricted to use specific trunks, then the Outgoing Lines tab is used to select individual outgoing lines.

On the Miscellaneous tab, you can set miscellaneous options like Agent or Hotdesk restrictions. It is also possible to include others permissions (Class of Services) by selecting one or more contexts.  The option ‘Include other permissions’ allows to include others permissions in order to create group like Class of Service objects. This is useful to create a Class of Service that will include a hierarchy of other Class of Service objects.

Class of Services can be used in different places like Interfaces (VoIP Account, Digital, Analog) to lookup destinations. They can also be used on Extensions to specify which permissions the extension will have (examples: can the extension reach Voicemail or disable DND). They can also be used on an Auto Attendant (IVR) menu to lookup a key pressed by a user so it is very important to ensure that everything is properly configured.

For example: if you configure an Auto Attendant (IVR) to use a Class of Service that has access to all services, then any person that reaches the IVR will be able to execute any inherited service such as *888 to spy on extensions, or dial *78 to set a CallForward, or reach DISA, or dial any included feature, and etc. So ensure that an IVR does not have access to Class of Services with excessive permissions else major security holes can exist in the configuration.

In summary it is very important to properly configure Class of Services to restrict access permissions to a user.

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How to install ScopServ Telephony Server

If you want to use a computer as Telephony Server then you need to install ScopTEL IP Telephony software on the computer. In a simple Linux distribution, you will have all software needed to setup a PBX will be automatically installed, including Asterisk 1.4 and 1.8, DAHDI, Wanpipe and others dependencies.

Installing from ScopServ installation disk

To get the lastest ScopServ installation disk (ISO Image), please visit http://download.scopserv.com/iso/ and download proper ISO according to your system architecture (32 bit / 64 bit). The latest version available, at time of writing, is ScopServ 2.5, that is based on CentOS 5.8.

Once you have downloaded the lastest ScopServ Installation disk (ISO image), you need to burn the ScopServ installation disk (ISO Image) on a CD-Rom disk, put the disk on the server CD-Rom drive, boot-it and follow on-screen instructions.

After installing the ScopTEL IP Telephony software, you need to log into another computer on the LAN, and access the GUI of ScopServ Telephony Server using a Web browser, such as Internet Explorer and Firefox.

To access the GUI, you need to provide the IP address of the computer on which you have installed the ScopTEL IP Telephony software. On providing the correct IP address, the login page of ScopServ Telephony Server appears.

NOTE: The IP address must be followed by the port number. For example, if the IP address is 192.168.0.100 then you need to type the following address in the Web browser: http://192.168.0.100:5555.  The default username and password is set to “admin”.

Getting started with ScopServ

Once you are logged into the ScopServ GUI, I highly recommand to execute the “Configuration Wizard” available on the sidebar menu, this will create all basic Server, Network and Telephony configurations.

Now that the initial configurations is done, it time to create a Class of Services, this one allow you to control what a phone extension can do (ex. Voicemail, Call Parking, Local/National/International Calls, etc). On the GUI, go to Telephony -> Manager -> Class of Services and create a new one (ex. default) and set the Services, Applications and Lines that you want this Class of Services have access.

To made a simple setup, you can create two (2) new SIP extensions from Telephony ->Extensions -> Phones and click on the Commit button visible on the top right corner to generate Asterisk configurations files.

Now you are ready to test dialing between your new extensions !

Module 3 - ScopTEL - Server Installation Wizard
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