ScopTEL ACD Pause Code Usage

A simple ‘how to’ document explaining how to use ACD Pause Feature Codes

 

ScopTEL ACD Pause Code Usage
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Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
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Fin du support pour CentOS 5

Tel que nous l’avons précédemment mentionné dans notre Blog et dans le ScopNEWS, CentOS 5 a atteint sa fin de vie. CentOS a donc officiellement fermé le référentiel pour CentOS EL5.

centoscycle

À partir de maintenant, si vous mettez à jour vos paquetages ScopTEL, vous pourriez obtenir des erreurs similaires à celles-ci-dessous :

[root@pstn ~]# scopserv_yum update

==== scopserv_yum ====

— Executing yum…

Loaded plugins: fastestmirror

Loading mirror speeds from cached hostfile

* centos-extras: mirror.netaddicted.ca

* centos-os: centos.mirror.iweb.ca

* centos-updates: centos.mirror.iweb.ca

* scopserv: us.mirrors.scopserv.com

http://mirror.netaddicted.ca/CentOS/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://mirror2.evolution-host.com/centos/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.mirror.ca.planethoster.net/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.bhs.mirrors.ovh.net/ftp.centos.org/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.westmancom.com/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

centos-extras                                                                                     | 2.1 kB     00:00

 

Votre installation n’est pas en problème. Cela signifie simplement que les référentiels CentOS EL5 sont fermés. ScopServ a sorti un nouveau paquetage scopserv-server qui utilise vault.centos.org pour maintenir les dépendances existantes. Ce paquetage sera installé automatiquement lors de la mise à jour scopserv_yum. Si le paquetage scopserv-server est mis à jour, vous ne verrez pas cette erreur lors de votre prochaine mise à jour utilisant scopserv_yum.

Choisir une des options suivantes pour résoudre l’erreur :

  1. Mettre à jour les paquetages en utilisant l’interface ScopTEL
  2. Exécuter ‘scopserv_yum update’ (sans les guillemets) à partir de l’invité de commande.
  3. ‘rpm –Uvh http://download.scopserv.com/dist/packages/scopserv-server/scopserv-server-5.1.6.11.20170601-1.nodist.scopserv.noarch.rpm’ (sans les guillemets)

Puisque CentOS 5 est officiellement en fin de vie, ScopServ recommande fortement la mise à jour de votre installation vers CentOS 6.

À défaut de mettre à jour, votre installation pourrait être en danger étant donné que CentOS EL5 n’est plus supporté.

Suivre le lien suivant pour la procédure de mise à jour complète (en anglais seulement) : https://blog.scopserv.com/2016/12/scoptel-centos-6-x-bootdisk-installation-guide/

Note : ScopServ ne pourra être tenu responsable pour d’éventuels problèmes sur un système n’ayant pas été mis à jour tel que recommandé. ScopServ annoncera une date de fin de vie pour les paquetages ScopServ EL5 et son support sous peu.

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CentOS 5 Official Support Closure

As previously advised in the ScopServ blogs and ScopNEWS, CentOS 5 has now officially reached its End Of Life date. As a result, CentOS has officially shutdown their official repositories for CentOS EL5.

centoscycle

From now, if you are updating your existing ScopTEL EL5 packages this may cause errors similar to the following:

[root@pstn ~]# scopserv_yum update

==== scopserv_yum ====

— Executing yum…

Loaded plugins: fastestmirror

Loading mirror speeds from cached hostfile

* centos-extras: mirror.netaddicted.ca

* centos-os: centos.mirror.iweb.ca

* centos-updates: centos.mirror.iweb.ca

* scopserv: us.mirrors.scopserv.com

http://mirror.netaddicted.ca/CentOS/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://mirror2.evolution-host.com/centos/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.mirror.ca.planethoster.net/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.bhs.mirrors.ovh.net/ftp.centos.org/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.westmancom.com/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

centos-extras                                                                                     | 2.1 kB     00:00

 

This does not mean your installation is broken, it simply means that the official CentOS EL5 mirrors have been shut down. ScopServ has released a new scopserv-server package that uses vault.centos.org to maintain existing dependencies.  This package will be automatically installed via scopserv_yum update and if the scopserv-server package is updated you will not see this error the next time you do scopserv_yum update.

Here are the options to resolve the error (pick one):

  1. Update your packages using the ScopTEL GUI
  2. From a bash prompt execute ‘scopserv_yum update’ (omitting quotes)
  3. ‘rpm –Uvh http://download.scopserv.com/dist/packages/scopserv-server/scopserv-server-5.1.6.11.20170601-1.nodist.scopserv.noarch.rpm’ (omitting quotes)

Since CentOS 5 is officially End Of Life ScopServ highly recommends that you upgrade your installation to CentOS 6.

A failure to do so will put your installation at risk since CentOS EL5 is no longer supported.

Please follow the official instructions to upgrade your installation at

https://blog.scopserv.com/2016/12/scoptel-centos-6-x-bootdisk-installation-guide/

ScopServ will not be responsible for any liabilities caused by a failure to upgrade to a supported Operating System.  Additionally, ScopServ will be announcing an End Of Life date for ScopServ EL5 packages and support in the near future.

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ScopSTATS Admin Guide

ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics.  It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions.  This document is a must read for any ScopTEL Administrator.

ScopSTATS_Manuel_2016-en-1
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ScopServ Remote Support Using AnyDesk

If you are looking to have ScopServ support connect to your system remotely, please be aware that we no longer support TeamViewer.  Our preferred remote desktop software is AnyDesk.  Download a ScopServ client from here

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Required Settings for Gmail or Office 365 SMTP Smart Relay

Gmail and Office 365 each require unique settings for Smart Relay Configuration.  This document describes each.

ScopTEL - SMTP Relay Settings Gmail Office 365
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Avertissement Produit – Migration obligatoire du journal des files d’attente suite à la mise à jour de ‘scopserv-reports’ et ‘scopserv-realtime’ de la version 5 à la version 6 

Très Important

  • Les paquetages ‘scopserv-reports’ et ‘scopserv-realtime’ version 5 utilisent une méthode de transport plus ancienne et un fichier texte queue_log pour générer des rapports téléphoniques alors que ceux de version 6 sont hautement optimisés; nouveau transport par WebSockets et traitement des données ACD dans des tables SQL.
  • Mettre à jour les paquetages ‘scoperv-reports’ et ‘scopserv-realtime’ de version 5 vers la version 6 nécessitera l’exécution manuelle d’un script de migration du journal des files d’attentes sinon les nouvelles données pourraient ne pas être traitées.
  • Référez-vous immédiatement au bulletin ci-dessous avant la mise à jour des paquetages ‘scopserv-reports’ et ‘scopserv-realtime’ prévue le 31 janvier 2017.
  • Il est fortement recommandé de redémarrer votre serveur afin d’éviter des fuites de mémoire après avoir effectué une mise à jour des paquetages!
ScopTEL-scoptel-reports_scopserv-realtime_Release-5to6-queuelog_migration_fr

 

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ScopTEL Version 5 to Version 6 scopserv-reports scopserv-realtime post upgrade mandatory Queue Log Migration Product Bulletin

  • Importance HIGH!
  • Official Release date is January 31st 2017
  • ScopServ scoptel-reports and scoptel-realtime release 5 packages use an older transport method and a flat queue_log file to generate Telephony Reports while the release 6 versions are highly optimized using a new WebSockets Transport and process raw ACD data to SQL tables.
  • Upgrading scoperv-reports and scopserv-realtime release 5 packages to release 6 scopserv-reports and scopserv-realtime packages will require you to manually execute the Queue Log Migration script else post upgrade reporting data will not be processed!
  • Please refer immediately to the this official Product Bulletin prior to the scopserv-reports and scopserv-realtime packages release date scheduled for January 15th 2017.
  • It is highly recommended you reboot your server to kill processes which might leak memory after updating the packages!
ScopTEL-scoptel-reports_scopserv-realtime_Release-5to6-queuelog_migration-el56
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ScopTEL CentOS 6.X BootDisk Installation Guide

  • Previous versions of ScopTEL were either based on CentOS versions 4 or 5
  • However these versions have limited lifecycle support and it was necessary for ScopServ International to Release an installation ISO based on CentOS version 6.X

centoscycle

  • Refer to the official ScopServ Documentation to install CentOS el6
ScopTEL-CentOS6_-BootDisk-Installation-Guide
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