Performance Tuning Recommendations for ScopServ HTTPD Server Properties.

Performance tuning your HTTPD server settings can avoid things like high memory usage and swap file usage.

 

apachetuning

 

Memory Limit (PHP): Default 128 MB
Maximum amount of memory a script may consume
ScopServ recommends the default setting.  Only increase this value if a commit fails to complete due to memory exhaustion.

Minimum number of idle child server processes: Default 10
This directive sets the desired minimum number of idle child server processes. An idle process is one which is not handling a request. If there are fewer spareservers idle then specified by this value, then the parent process creates new children at a maximum rate of 1 per second. Setting this parameter to a large number is almost always a bad idea.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server 5
Dedicated server with 1-2GB RAM 10
Dedicated server with 2-4GB RAM 20
Dedicated server with 4+ GB RAM 25

Maximum number of idle child server processes: Default 20
This directive sets the desired maximum number of idle child server processes. An idle process is one which is not handling a request. If there are more than MaxSpareServers idle, then the parent process will kill off the excess processes.
This value should be set as double the value that is set in ‘Minimum number of idle child server processes’.

Maximum number of connections that will be processed simultaneously: Default 256
This directive sets the limit on the number of simultaneous requests that will be served. Any connection attempts over the specified limit will be queued. Once a process is freed at the end of a different request, the queued connection will then be served.
For virtualized servers it is recommended to set this value at 150. For all dedicated servers the recommended value for this setting is 256.

Limit on the number of requests that an individual child server will handle during its life: Default 4000
This directive sets the limit on the number of requests that an individual child server process will handle. After the number of requests reaches the value specified, the child process will die. When this value is set at 0, then the process will never expire.

ScopServ recommends adjusting the value for this setting to the following:
Virtualized server, 300
Dedicated server with 1-4GB RAM 500
Dedicated server with 4+GB RAM 1000

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How to Manage Schedules

Schedules are used to manage Incoming Lines, Auto Attendants/IVR’s, ACD, Overhead and Multicast Paging Applications, and even Class Of Service objects.

Module 12 - ScopTEL - Managing Schedules
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Introduction to ScopTEL Queues and Agents

Did you know ScopTEL included a FREE Professional Contact Centre?

Presentation ScopServ ACD English V3

 

ScopTEL also includes a FREE Professional Reporting engine

ScopSTATS_Manuel_2016-en-1

 

Need to set up a Call Centre? Refer to this documentation.

Module 15 - ScopTEL - Managing ACD

 

Additional User documentation

ScopTEL ACD Pause Code Usage

 

For additional information on Skills Based Routing refer to https://blog.scopserv.com/2012/06/how-to-implement-skill-based-routing-acd-on-scoptel-pbx/

 

 

 

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How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.

 

Module 6 - ScopTEL - Interface Groups and Outgoing Lines
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Introduction to PSTN Interfaces and Gateways

FXO/FXS ports, BRI/PRI T1/E1, SIP are all examples of PSTN Interfaces.

These can be card based or gateways or native protocols in ScopTEL.  If you are confused or looking for additional information then  please read this introductory documentation.

 

Module 5 - ScopTEL - PSTN Interfaces and Gateways
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ScopTEL Cisco SIP Phone Integration

ScopTEL Cisco SIP Phone Integration

ScopTEL is able to support Cisco Phone integration by using the ScopTEL Automatic Provisioning System.

Please refer to this document for minimum prerequisite information and additional details.

 

ScopTEL - Cisco SIP Phone Integration
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Installing FOP2

How to install Flash Operator Panel 2, step by step.

Flash Operator Panel 2 is a third party call control application useful for switchboard operations.

 

FOP2 Install
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ScopTEL ACD Pause Code Usage

A simple ‘how to’ document explaining how to use ACD Pause Feature Codes

 

ScopTEL ACD Pause Code Usage
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Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
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Fin du support pour CentOS 5

Tel que nous l’avons précédemment mentionné dans notre Blog et dans le ScopNEWS, CentOS 5 a atteint sa fin de vie. CentOS a donc officiellement fermé le référentiel pour CentOS EL5.

centoscycle

À partir de maintenant, si vous mettez à jour vos paquetages ScopTEL, vous pourriez obtenir des erreurs similaires à celles-ci-dessous :

[root@pstn ~]# scopserv_yum update

==== scopserv_yum ====

— Executing yum…

Loaded plugins: fastestmirror

Loading mirror speeds from cached hostfile

* centos-extras: mirror.netaddicted.ca

* centos-os: centos.mirror.iweb.ca

* centos-updates: centos.mirror.iweb.ca

* scopserv: us.mirrors.scopserv.com

http://mirror.netaddicted.ca/CentOS/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://mirror2.evolution-host.com/centos/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.mirror.ca.planethoster.net/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.bhs.mirrors.ovh.net/ftp.centos.org/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.westmancom.com/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

centos-extras                                                                                     | 2.1 kB     00:00

 

Votre installation n’est pas en problème. Cela signifie simplement que les référentiels CentOS EL5 sont fermés. ScopServ a sorti un nouveau paquetage scopserv-server qui utilise vault.centos.org pour maintenir les dépendances existantes. Ce paquetage sera installé automatiquement lors de la mise à jour scopserv_yum. Si le paquetage scopserv-server est mis à jour, vous ne verrez pas cette erreur lors de votre prochaine mise à jour utilisant scopserv_yum.

Choisir une des options suivantes pour résoudre l’erreur :

  1. Mettre à jour les paquetages en utilisant l’interface ScopTEL
  2. Exécuter ‘scopserv_yum update’ (sans les guillemets) à partir de l’invité de commande.
  3. ‘rpm –Uvh http://download.scopserv.com/dist/packages/scopserv-server/scopserv-server-5.1.6.11.20170601-1.nodist.scopserv.noarch.rpm’ (sans les guillemets)

Puisque CentOS 5 est officiellement en fin de vie, ScopServ recommande fortement la mise à jour de votre installation vers CentOS 6.

À défaut de mettre à jour, votre installation pourrait être en danger étant donné que CentOS EL5 n’est plus supporté.

Suivre le lien suivant pour la procédure de mise à jour complète (en anglais seulement) : https://blog.scopserv.com/2016/12/scoptel-centos-6-x-bootdisk-installation-guide/

Note : ScopServ ne pourra être tenu responsable pour d’éventuels problèmes sur un système n’ayant pas été mis à jour tel que recommandé. ScopServ annoncera une date de fin de vie pour les paquetages ScopServ EL5 et son support sous peu.

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