How to Configure Outgoing Lines and Interface Groups

This document explains dialing plan configuration for Outgoing Lines.

 

Module 6 - ScopTEL - Interface Groups and Outgoing Lines
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Introduction to PSTN Interfaces and Gateways

FXO/FXS ports, BRI/PRI T1/E1, SIP are all examples of PSTN Interfaces.

These can be card based or gateways or native protocols in ScopTEL.  If you are confused or looking for additional information then  please read this introductory documentation.

 

Module 5 - ScopTEL - PSTN Interfaces and Gateways
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ScopTEL Cisco SIP Phone Integration

ScopTEL Cisco SIP Phone Integration

ScopTEL is able to support Cisco Phone integration by using the ScopTEL Automatic Provisioning System.

Please refer to this document for minimum prerequisite information and additional details.

 

ScopTEL - Cisco SIP Phone Integration
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Installing FOP2

How to install Flash Operator Panel 2, step by step.

Flash Operator Panel 2 is a third party call control application useful for switchboard operations.

 

FOP2 Install
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ScopTEL ACD Pause Code Usage

A simple ‘how to’ document explaining how to use ACD Pause Feature Codes

 

ScopTEL ACD Pause Code Usage
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Call Forwarding End User Guide

Call Forwarding End User Guide

End users can manage their Call Forwarding options using this end user guide.

 

ScopTEL Call Forwarding End User Card
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Fin du support pour CentOS 5

Tel que nous l’avons précédemment mentionné dans notre Blog et dans le ScopNEWS, CentOS 5 a atteint sa fin de vie. CentOS a donc officiellement fermé le référentiel pour CentOS EL5.

centoscycle

À partir de maintenant, si vous mettez à jour vos paquetages ScopTEL, vous pourriez obtenir des erreurs similaires à celles-ci-dessous :

[root@pstn ~]# scopserv_yum update

==== scopserv_yum ====

— Executing yum…

Loaded plugins: fastestmirror

Loading mirror speeds from cached hostfile

* centos-extras: mirror.netaddicted.ca

* centos-os: centos.mirror.iweb.ca

* centos-updates: centos.mirror.iweb.ca

* scopserv: us.mirrors.scopserv.com

http://mirror.netaddicted.ca/CentOS/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://mirror2.evolution-host.com/centos/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.mirror.ca.planethoster.net/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.bhs.mirrors.ovh.net/ftp.centos.org/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.westmancom.com/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

centos-extras                                                                                     | 2.1 kB     00:00

 

Votre installation n’est pas en problème. Cela signifie simplement que les référentiels CentOS EL5 sont fermés. ScopServ a sorti un nouveau paquetage scopserv-server qui utilise vault.centos.org pour maintenir les dépendances existantes. Ce paquetage sera installé automatiquement lors de la mise à jour scopserv_yum. Si le paquetage scopserv-server est mis à jour, vous ne verrez pas cette erreur lors de votre prochaine mise à jour utilisant scopserv_yum.

Choisir une des options suivantes pour résoudre l’erreur :

  1. Mettre à jour les paquetages en utilisant l’interface ScopTEL
  2. Exécuter ‘scopserv_yum update’ (sans les guillemets) à partir de l’invité de commande.
  3. ‘rpm –Uvh http://download.scopserv.com/dist/packages/scopserv-server/scopserv-server-5.1.6.11.20170601-1.nodist.scopserv.noarch.rpm’ (sans les guillemets)

Puisque CentOS 5 est officiellement en fin de vie, ScopServ recommande fortement la mise à jour de votre installation vers CentOS 6.

À défaut de mettre à jour, votre installation pourrait être en danger étant donné que CentOS EL5 n’est plus supporté.

Suivre le lien suivant pour la procédure de mise à jour complète (en anglais seulement) : https://blog.scopserv.com/2016/12/scoptel-centos-6-x-bootdisk-installation-guide/

Note : ScopServ ne pourra être tenu responsable pour d’éventuels problèmes sur un système n’ayant pas été mis à jour tel que recommandé. ScopServ annoncera une date de fin de vie pour les paquetages ScopServ EL5 et son support sous peu.

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CentOS 5 Official Support Closure

As previously advised in the ScopServ blogs and ScopNEWS, CentOS 5 has now officially reached its End Of Life date. As a result, CentOS has officially shutdown their official repositories for CentOS EL5.

centoscycle

From now, if you are updating your existing ScopTEL EL5 packages this may cause errors similar to the following:

[root@pstn ~]# scopserv_yum update

==== scopserv_yum ====

— Executing yum…

Loaded plugins: fastestmirror

Loading mirror speeds from cached hostfile

* centos-extras: mirror.netaddicted.ca

* centos-os: centos.mirror.iweb.ca

* centos-updates: centos.mirror.iweb.ca

* scopserv: us.mirrors.scopserv.com

http://mirror.netaddicted.ca/CentOS/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://mirror2.evolution-host.com/centos/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.mirror.ca.planethoster.net/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.bhs.mirrors.ovh.net/ftp.centos.org/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

http://centos.westmancom.com/5.11/extras/x86_64/repodata/repomd.xml: [Errno 14] HTTP Error 404: Not Found

Trying other mirror.

centos-extras                                                                                     | 2.1 kB     00:00

 

This does not mean your installation is broken, it simply means that the official CentOS EL5 mirrors have been shut down. ScopServ has released a new scopserv-server package that uses vault.centos.org to maintain existing dependencies.  This package will be automatically installed via scopserv_yum update and if the scopserv-server package is updated you will not see this error the next time you do scopserv_yum update.

Here are the options to resolve the error (pick one):

  1. Update your packages using the ScopTEL GUI
  2. From a bash prompt execute ‘scopserv_yum update’ (omitting quotes)
  3. ‘rpm –Uvh http://download.scopserv.com/dist/packages/scopserv-server/scopserv-server-5.1.6.11.20170601-1.nodist.scopserv.noarch.rpm’ (omitting quotes)

Since CentOS 5 is officially End Of Life ScopServ highly recommends that you upgrade your installation to CentOS 6.

A failure to do so will put your installation at risk since CentOS EL5 is no longer supported.

Please follow the official instructions to upgrade your installation at

https://blog.scopserv.com/2016/12/scoptel-centos-6-x-bootdisk-installation-guide/

ScopServ will not be responsible for any liabilities caused by a failure to upgrade to a supported Operating System.  Additionally, ScopServ will be announcing an End Of Life date for ScopServ EL5 packages and support in the near future.

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ScopSTATS Admin Guide

ScopSTATS is the ScopServ toolkit for generating real time reports, historical data, and system statistics.  It also bundles ScopSWITCH utilities to manage your Call Centre and Operator functions.  This document is a must read for any ScopTEL Administrator.

ScopSTATS_Manuel_2016-en-1
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ScopServ Remote Support Using AnyDesk

If you are looking to have ScopServ support connect to your system remotely, please be aware that we no longer support TeamViewer.  Our preferred remote desktop software is AnyDesk.  Download a ScopServ client from here

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