Managing Backups for Multiple ScopTEL Systems

  • ZIP and tar and 16 bit applications and are therefore limited in creating a maximum file size of 4Gb. Therefore if the compressed backup will be larger than 4Gb the backup will be truncated due to the limitations of these 16 bit applications.
  • Remote backups to FTP servers can be difficult due to NAT issues. If the ScopTEL server is behind NAT and the remote FTP server is behind NAT it is doubtful that the remote backup will succeed due to the number of dynamic ports that must be allocated for the file transfers.
  • Local Backup (File) is not a recommended backup Destination in the ScopTEL Backup Manager because it will create a local backup file each time it is executed and this can result in low drive space.
  • If you are backing up a server in order to migrate to another platform it is highly recommended you use the method published in our knowledgebase at the purpose of the document you are reading is to schedule remote backups especially if you are an administrator trying to automate backups for multiple remote systems.


ScopTEL - Managing Backups with Acrosync
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Putty and WinSCP Backup and Restore Method

The Putty and WinSCP Backup Method is the recommended method to backup a ScopTEL Server. It is nearly foolproof and backs up all required data.


Module 18 - ScopTEL - Backup_Restore Using Putty_WinSCP
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Product Bulletin – Asterisk 13 Official Release Announcement

August 28th, 2018

SCOPTEL is now officially releasing support for Asterisk 13 and deprecating support for Asterisk 11.


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ScopTEL Telephony Feature List

ScopTEL has many applications and many Enterprise PBX features.

This is a list of PBX Features.

Feature Name Extended Description
Fax Server
Fax to Email
Email to Fax (Clientless)
Per User Licensing Model
Customizable Feature Codes
Multitenant with Sub-Admin Accounts
Multitenant Reporting – CDR and Call Centre All ACD/Contact Center options are included in ScopTEL Professional Version
Flexible Dial Plans
Flexible DN Lengths
DNS Server
DHCP Server with SIP Phone Vendor Classes
VPN Server
Certificate Manager for SRTP and HTTPS Used for Secure Voice and encrypted Management
Package Manager for Upgrades
Backup and Restore Manager
Storage Manager
Radius Server
License Free SIP Trunking Most vendors charge per channel
STUN Server
Built in NAT Traversal (SBC)
SIP and TFTP Security ScopServ Firewall protection from hackers and assailants
TFTP Brute Force Protection
SIP Brute Force Protection
SIP ACL lists
SIP Blacklists
SIP Password Policy Protection
SIP Regular Expression Pattern Blocking
Do Not Disturb
Call Diversion
Auto Attendants
Prompt Manager
MoH Manager
Out of Office (DND)
Call Forward – Always
Call Forward – Busy
Call Forward – No Answer
Call Forward – Unavailable
Express Messaging / Send Voicemail
Transfer to Voicemail
One Touch Park
Group Call Pickup
Directed Pickup
Blacklist Number
Priority Call This is on many RFP’s
Blind Transfer – SIP and Mobile
Attended Transfer – SIP and Mobile
Conference Transfer – SIP
Transfer/Ring Back
Force Account Code
Dial Group
Retry Dial
Call Completion (CCBS/CCNR) This is on many RFP’s
Last Number Redial
Saved Number
Block Caller ID
Allow Caller ID
Call Return/Trace
Cancel Call Waiting
Speed Dial 100
Speed Dial 8
Direct Paging/Intercom
Scheduled Paging Announcements
Scheduled Campaigns
Ad Hoc Conferencing
Conference Bridging
Room Monitor (Spy)
Conference Group (Live) – Ad Hoc Conferencing 99 channels per user
Callback on Hangup
Background Music
Ringing Service
Phrase Management
Call Recording (On Demand)
Play Beep tone when start/stop monitoring ?
Call Recording (Mute/UnMute)
Hook Flash Used for Centrex Lines
Channel Monitoring
Silent Monitor
Enable options menu ?
Allow to switch between Normal (0), Whisper Agent (1), Whisper Caller (2) and Conference All (3) mode.
Enable Spy Group Support ?
Don’t announce channel beep
Only spy on channels involved in a bridged call
Audio Volume – Value from -4 to 4. (Negative are quieter)
Contact Centre/ACD All ACD/Contact Center options are included in ScopTEL Professional Version
Skills Based Routing
Agent Priority Per Queue
Detailed Historical Reports
Realtime Monitoring
Service Level Agreement per Queue Many vendors have a global SLA for all queues
Silent Monitor (ACD)
Authentication (PIN)
Channel Whisper
ACD Supervisor Codes
Supervisor Login
Supervisor Authentication (PIN)
Supervisor Help Request
Silent Monitor (Login/Logout)
Route By Agent
Direct Agent (ACD)
Agent Login
DND on Agent Logout
Agent Login (External)
Use Incoming CallerID for External Agent
Agent Pause
DND on Agent Pause
Pause Tag/Code
Call Tagging (ACD and Non-ACD calls)
Call Tagging/Wrapup Code
Enable ‘Live Call Tagging’
Class of Service
Prefix to add to Incoming CallerID Number
Include current CallerID ?
Prefix to add to Incoming CallerID Name
Include current CallerID Name
Forward Originating CallerID
Multicast Paging (Mitel/Aastra,Yealink, Snom, Polycom,Grandstream)
Wakeup Calls
Fixed Mobile Convergence
Shared Devices for Extensions
Certified SIP Gateways: Vegastream, Grandstream, and Mediatrix
Certified Soft Phones: ScopComm, Media5Fone, Counterpath
Mass Edit Extensions
Mass Edit Lines
Mass Add Extensions
Certified PSTN cards: Sangoma, Digium
Automatic Provisioning System
– Alcatel Temporis IP100
– Alcatel Temporis IP150
– Alcatel Temporis IP200
– Alcatel Temporis IP300
– Alcatel Temporis IP600
– Alcatel Temporis IP700G
– Alcatel Temporis IP800
– Alcatel Temporis IP1850
– Alcatel Temporis IP2016
– AudioCodes 310HD
– AudioCodes 320HD
– AudioCodes 405HD
– AudioCodes 420HD
– AudioCodes 430HD
– AudioCodes 440HD
– Cisco 3905
– Cisco 6901
– Cisco 6911
– Cisco 6921
– Cisco 6941
– Cisco 6945
– Cisco 6961
– Cisco 7811
– Cisco 7821
– Cisco 7841
– Cisco 7861
– Cisco 7905
– Cisco 7906
– Cisco 7911
– Cisco 7912
– Cisco 7931
– Cisco 7940
– Cisco 7941
– Cisco 7942
– Cisco 7945
– Cisco 7960
– Cisco 7961
– Cisco 7962
– Cisco 7965
– Cisco 7970
– Cisco 7971
– Cisco 7975
– Cisco 8811
– Cisco 8841
– Cisco 8851
– Cisco 8861
– CyberData Intercom
– CyberData Intercom with Keypad
– CounterPath Bria (Softphone)
– Fanvil X1/X1P/X1S/X1SP
– Fanvil X2P/X2CP
– Fanvil X3S/X3SP/X3G/X3SG
– Fanvil X4/X4G
– Fanvil X4U
– Fanvil X5S
– Fanvil X5U
– Fanvil X6
– Fanvil X6U
– Fanvil X7
– Fanvil X7C
– Fanvil X210/X210i
Flying Voice:
– Flying Voice FIP11WP
– Grandstream GAC2500
– Grandstream GXP3275
– Grandstream GXP3240
– Grandstream GXP2200
– Grandstream GXP2170
– Grandstream GXP2160
– Grandstream GXP2140
– Grandstream GXP2135
– Grandstream GXP2130
– Grandstream GXP2124
– Grandstream GXP2120
– Grandstream GXP2110
– Grandstream GXP2100
– Grandstream GXP1780/GXP1782
– Grandstream GXP1760
– Grandstream GXP1630
– Grandstream GXP1628
– Grandstream GXP1620/GXP1625
– Grandstream GXP1610/GXP1615
– Grandstream GXP1200
– Grandstream GXP1450
– Grandstream GXP1400
– Grandstream GXP1100
– Grandstream GXP280
– Grandstream Gateway GXW4216
– Grandstream Gateway GXW4224
– Grandstream Gateway GXW4232
– Grandstream Gateway GXW4248
– WIP-5000 (Wireless)
– LG-Ericsson LIP-8802
– LG-Ericsson LIP-8815
– LG-Ericsson LIP-8820
– LG-Ericsson LIP-8830
– LG-Ericsson LIP-8840
– Linksys/Sipura SPA-301
– Linksys/Sipura SPA-303
– Linksys/Sipura SPA-501G
– Linksys/Sipura SPA-502G
– Linksys/Sipura SPA-504G
– Linksys/Sipura SPA-508G
– Linksys/Sipura SPA-509G
– Linksys/Sipura SPA-525G2
– Linksys/Sipura SPA-525G
– Linksys/Sipura SPA-841
– Linksys/Sipura SPA-901
– Linksys/Sipura SPA-921/922
– Linksys/Sipura SPA-941/942
– Linksys/Sipura SPA-962
– Linksys/Sipura SPA-1000/1001
– Linksys/Sipura SPA-2000/2002
– Linksys PAP2
– Mitel/Aastra 51i
– Mitel/Aastra 53i
– Mitel/Aastra 55i
– Mitel/Aastra 57i
– Mitel/Aastra 480i
– Mitel/Aastra 6730i
– Mitel/Aastra 6731i
– Mitel/Aastra 6735i
– Mitel/Aastra 6737i
– Mitel/Aastra 6739i
– Mitel/Aastra 6751i
– Mitel/Aastra 6753i
– Mitel/Aastra 6755i
– Mitel/Aastra 6757i
– Mitel/Aastra 6863i
– Mitel/Aastra 6865i
– Mitel/Aastra 6867i
– Mitel/Aastra 6869i
– Mitel/Aastra 9112i
– Mitel/Aastra 9133i
– Mitel/Aastra 9143i
– Mitel/Aastra 9480i
– Panasonic KX-HDV100
– Panasonic KX-HDV130
– Panasonic KX-HDV230
– Panasonic KX-HDV330
– Panasonic KX-HDV430
– Panasonic KX-TGP500
– Panasonic KX-TGP550/551
– Panasonic KX-TGP600
– Panasonic KX-UT113
– Panasonic KX-UT123
– Panasonic KX-UT133
– Panasonic KX-UT136
– Panasonic KX-UT248
– Panasonic KX-UT670
– Panasonic KX-UDS124 (Cell Station)
– Panasonic KX-UDT111 (Handset)
– Panasonic KX-UDT121 (Handset)
– Panasonic KX-UDT131 (Handset)
– Polycom IP300/330/331
– Polycom IP400/430
– Polycom IP450
– Polycom IP500/550/560
– Polycom IP600/650
– Polycom SoundStation (4/6/7xxx)
– Polycom VVX 300/310
– Polycom VVX 400/410
– Polycom VVX 500
– Polycom VVX 600
– Polycom VVX 1500
Polycom SpectraLink
– Polycom SpectraLink 8002 (Wireless)
– Polycom SpectraLink 8440/8450/8452 (Wireless)
– Snom 300
– Snom 320
– Snom 360
– Snom 370
– Snom D375
– Snom 710/D710
– Snom 715/D715
– Snom 720
– Snom D725
– Snom 760
– Snom D765
– Snom 820
– Snom 821
– Snom 870
– Snom MeetingPoint
– Snom M3 (Wireless)
– Tiptel IP 28 XS
– Tiptel IP 280
– Tiptel IP 282
– Tiptel IP 284
– Tiptel IP 286
– Tiptel IP 386
– Tiptel VP 28
– Uniden UIP200
Voice Operator Panel:
– Voice Operator Panel (VOP) Standard, Lite, Micro
– VTech S1100
– VTech S1210
– VTech S1220
– VTech S1410
– VTech S1420
– VTech S2100
– VTech S2210/S2211
– VTech S2220/S2221
– VTech S2410
– VTech S2420
– VTech ErisTerminal VSP600
– VTech ErisTerminal VSP715
– VTech ErisTerminal VSP725
– VTech ErisTerminal VSP735
– VTech ErisStation VCS754
– Yealink T9CM
– Yealink T12
– Yealink T18
– Yealink T19
– Yealink T20
– Yealink T21
– Yealink T22
– Yealink T23
– Yealink T26
– Yealink T27
– Yealink T28
– Yealink T29
– Yealink T32
– Yealink T38
– Yealink T40
– Yealink T41
– Yealink T42
– Yealink T46
– Yealink T48
– Yealink T52
– Yealink T54
– Yealink T56
– Yealink T58
– Yealink CP860
– Yealink CP960
– Yealink VP530
– Yealink SIP-W52 (Wireless)
– Yealink SIP-W56 (Wireless)
– Yealink SIP-W60 (Wireless)
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SCOPTEL – On Call Configuration

Download for information about ‘on call configuration and management’.

ScopTEL - On Call Configuration


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How to Setup Paging in ScopTEL

Download our white paper on Paging support in ScopTEL

ScopTEL - How to Setup Paging
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ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

ScopTEL has passed all Bell Canada Interoperability requirements with the Bell Canada SIP network.

This means that Bell Canada fully acknowledges compatibility with ScopTEL SIP trunking and the Bell Canada SIP network.

Please refer to this document in order to provision your ScopTEL server with Bell Canada’s SIP trunking services.

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How to Make Anonymous Calls From a SIP Trunk

Ever wanted to hide your outgoing Caller ID and make your calls Anonymous?

Refer to this knowledge base document.

ScopTEL-How to Make Anonymous Calls From a SIP Trunk
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How to Configure the ScopTEL DHCP Server

ScopTEL includes an extremely powerful DHCP Server.  Refer to this document to enable the DHCP server.


ScopTEL - DHCP Server Configuration


The ScopTEL DHCP server can greatly simplify the configuration and provisioning of VoIP devices.  Refer to this document to enable DHCP classes.


ScopTEL - DHCP APS Configuration
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How to Configure the ScopTEL DNS Server

ScopTEL includes an extremely powerful DNS server.  Refer to this document for its basic configuration using the DNS Configuration Wizard.


ScopTEL - DNS Server Configuration Wizard
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