Posts Taged interactive-voice-response

How to Manage Auto Attendants/IVR Menus

If you need help managing Auto Attendants/IVR Menus please refer to this training manual.

 

Module 14 - ScopTEL - Managing Auto Attendants
Read More

ScopTEL Prompt Management

Prompt Files used for IVR menus and Applications must be uploaded in supported CODEC’s and formats.

Music On Hold Files must also be in the correct CODEC and format for correct playback.

Read more in this document regarding Prompt Management.

 

Module 11 - ScopTEL - Prompt Management

 

Read More